Associate - Information Technology

About Majid Al Futtaim

Majid Al Futtaim Holding is a premier developer and operator of shopping malls, retail outlets, residential communities, and entertainment venues across the Middle East, North Africa, and Central Asia. Employing over 43,000 individuals, the company generates revenues exceeding 11 billion USD and operates in 18 countries. It represents notable brands such as Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, and Vox Cinemas. The organization is dedicated to creating exceptional experiences every day for everyone.

Role Overview

The Associate – Information Technology position focuses on delivering top-tier IT support and customer service by efficiently handling client inquiries, prioritizing requests, documenting issues, and resolving problems promptly. The role involves regular communication with users through telephone interactions within a dynamic helpdesk setting.

Key Responsibilities

• Provide initial IT support across all business units for a wide range of IT inquiries and issues.
• Offer hotline assistance outside standard office hours, including holidays and weekends, as required.
• Assist with troubleshooting and respond to questions regarding all IT products and services.
• Coordinate, test, and review change requests submitted by MAF Retail personnel.
• Maintain detailed records of ticket progress through journal entries and close tickets upon successful resolution.
• Ensure solutions effectively address user problems by following up via verbal communication or email.
• Support implementation activities to enhance operational productivity, performance, and efficiency.
• Report any incidents or actions that could disrupt company operations.

Candidate Requirements

• Bachelor’s degree in Computer Science or a related field.
• Experience ranging from zero to two years in IT department roles.
• Strong business communication and presentation abilities.
• Excellent organizational skills capable of managing multiple tasks simultaneously.

Benefits and Work Environment

• Join a company committed to creating memorable experiences and spreading happiness across its communities.
• Collaborate within a welcoming and positive atmosphere where colleagues are enthusiastic about future growth and achievements.
• Work alongside more than 45,000 diverse and skilled professionals who adhere to the organization's Leadership Model.