Business Analyst

About PLATO

PLATO stands as Canada's foremost Indigenous-owned software testing and technology services firm. With nearly three decades of operation, our seasoned team excels in ensuring dependable product delivery that enriches user interaction. Our fully Canada-based workforce brings profound expertise in quality assurance, software testing, and IT services, grounded in a culture of collaboration, mentorship, and ongoing enhancement. We value mutual support, be that addressing intricate client challenges or fostering colleague development through coaching and knowledge exchange.

As a proud Indigenous-owned leader in the technology space, we remain dedicated to expanding a diverse and inclusive tech workforce. We enthusiastically welcome applicants from all backgrounds who share a passion for quality, teamwork, and impactful work.

Role Overview

The Business Analyst will integrate into an Agile Scrum cross-functional team, focusing on delivering features for the Cúram product to support social services transformation projects. The role involves gathering business needs, designing solutions, authoring user stories, aiding testing efforts, and collaborating with stakeholders. Close interaction with developers, UI/UX designers, and QA teams will enable the conversion of business requirements into effective, user-centric implementations.

Contract and Location

This is a contract position from July through December 2026, with potential renewal. Work location is flexible across Canada but must align with Eastern Time hours. Applicants are required to hold at least a Reliability level security clearance at application time.

Main Responsibilities

• Collect and analyze business requirements to develop functional designs and user stories.
• Contribute to the design, implementation, testing, and deployment of Cúram product functionalities.
• Work collaboratively with Cúram developers, UX/UI and experience designers, plus test automation teams during all development phases.
• Lead and facilitate workshops, design sessions, and discussions with stakeholders.
• Create prototypes and solution concepts for user validation and feedback gathering.
• Support Agile methodologies including backlog grooming, sprint planning, and management of user stories.
• Apply expertise in Azure DevOps and CI/CD pipelines to ensure traceable solution delivery.
• Drive continuous enhancements in business procedures, user experience, and product features.

Required Qualifications

• Minimum of four years experience as a Business Analyst with skills in Agile business analysis, functional and process analysis, and Agile product development.
• Demonstrated success in eliciting requirements, developing functional designs, writing user stories, and assisting with test activities.
• Experience operating within Agile Scrum teams and cross-disciplinary collaboration.
• Knowledge of Azure DevOps, CI/CD workflows, and automated testing frameworks.
• Proficient in conducting workshops, design evaluations, and stakeholder engagement.
• Excellent analytical thinking, communication, stakeholder interaction, and problem-solving capabilities.
• Preferred experience with IBM Cúram solutions in business or functional analysis roles.

Work Culture & Inclusion

PLATO fosters a collaborative setting where professionals mentor each other and tackle challenging client problems together. Inclusive hiring policies encourage applicants from diverse groups including women, persons with disabilities, visible minorities, and Indigenous communities. Support accommodations are available throughout the hiring process.

We honor and recognize that our work is on treaty, unceded First Nations and Inuit territories, and Métis homelands, acknowledging their histories and promoting reconciliation efforts.