Community Manager

Job Overview

The Community Manager will play a pivotal role in managing the day-to-day onsite operations of residential properties by handling administrative tasks and delivering outstanding tenant service.

Key Responsibilities

• Advertise and showcase available rental units to potential tenants, manage rental inquiries, process applications, verify credit references, forward documents to Head Office for approvals, finalize lease agreements, and keep thorough records of all communications.
• Respond to tenant concerns and complaints within 24 hours, providing courteous service and coordinating minor repairs or maintenance, ensuring respectful communication especially during conflicts.
• Remain available during work hours to promptly address tenant emergencies, prioritize accommodation requests in line with accessibility policies, and organize tenant engagement events to foster community spirit.
• Maintain fire safety documentation, conduct routine inspections, manage rent collection, track financial transactions, assist with audits, and perform general office duties including email correspondence, faxing, posting notices, and precise record maintenance.
• Complete lease, inspection, and resident records meticulously and use property management software for expense tracking.

Qualifications

• Post-secondary education in business administration, hospitality, or sales with at least two years of experience in office administration and customer service.
• Possession of a valid driver’s license with a good driving record; automobile insurance may be required.
• Proficiency in Microsoft Word, Excel, and email/web communication.
• Physical ability to lift up to 50 pounds, bend, push, pull, and navigate stairs.

About Skyline Group

Skyline is a capital management firm involved in acquiring, developing, and managing real estate and clean energy assets, offering them as private alternative investments.

Why Choose Us?

We provide a competitive salary structure, employer-funded health and dental benefits, an employee savings plan with matching contributions, paid volunteer days, continuous training, and career advancement opportunities. We value inclusivity and empathy, fostering a supportive work environment for vibrant community building.

Diversity & Accommodation

We are dedicated to equal opportunity, diversity, and accessibility. Accommodations can be requested through our Human Resources department.

Additional Details

• Location: Welland, Ontario, Canada
• Full-Time Position
• Work Schedule: Monday to Friday, morning availability required
• Compensation: Annual salary of $48,000 plus monthly bonuses