المسمى الوظيفي

Role overview

This is a permanent, full-time courier position based at the Telford Service Centre (TF1 7FA) in Telford, England. The working pattern is Monday to Friday, 07:00 to 17:00.

The role sits on the frontline of customer service and involves collecting and delivering shipments while upholding a high standard of professionalism, reliability and service quality. The successful candidate will manage their own route, work to time-sensitive deadlines and represent DHL in a positive, energetic and customer-first manner.

This opportunity suits someone who enjoys working on their own initiative, performs well in a busy environment and takes pride in giving customers a consistently excellent experience.

Key responsibilities

You will be expected to complete deliveries and collections to the standard and timing customers require, while acting as a dependable representative of the business.

Carry out deliveries and collections in line with time-definite customer commitments.
Serve as a professional face of the company and help ensure a consistent, high-quality customer experience.
Develop positive customer relationships and look for ways to support the business.
Maintain a helpful, proactive and service-oriented attitude throughout the day.
Organise and prioritise your route so all stops are completed within the required timeframe.
Adjust quickly when routes or operational needs change.
Work effectively under pressure to meet demanding deadlines and service targets.
Keep your work accurate, well-ordered and detail-focused.
Perform vehicle inspections and ensure shipments are loaded, handled and transported safely.
Record driving and working hours accurately in line with regulations.
Follow company procedures, policies and security requirements at all times.
Handle shipments of different sizes and weights while following manual handling guidance.
Complete all documentation and data entry accurately.

Candidate profile

We are looking for someone who is dependable, organised and comfortable working independently while staying focused on service quality.

Demonstrates pride in delivering strong customer service and representing the brand well.
Can manage their workload independently and reliably.
Works calmly under pressure and adapts quickly to changing priorities.
Communicates clearly and builds good working relationships with customers and colleagues.
Shows the company’s CIS behaviours: Can Do, Passion, Speed and Right First Time.
Has experience in a customer-facing or delivery position; multi-drop experience is an advantage.
Brings good route-planning ability and strong geographical awareness.
Has solid communication and problem-solving skills.
Is physically able to meet the demands of the job.
Holds a full UK driving licence.
Is willing to obtain, or already holds, a digital tachograph card.

What the role offers

A frontline position with a global logistics business.
Independence in the day-to-day job while contributing to a high-performing team.
Experience in a fast-moving, time-critical operation.
Development opportunities and a clear path for career growth within DHL.

Additional information

Contract type: Permanent.

Location: Telford Service Centre - TF1 7FA.

Shift pattern: Monday to Friday, 07:00 to 17:00.

Privacy notice: DHL International (UK) Ltd acts as a data controller under GDPR and handles personal information in line with its Privacy Policy, which is provided during recruitment.

Courier

مكان عملك