Customer Care Executive

About Navneet TOPTECH

Navneet TOPTECH, a prominent EdTech firm under Navneet Education Limited established in 2008, delivers comprehensive digital learning solutions tailored for schools across India. With partnerships exceeding 4000 schools, it specializes in AI-driven platforms and teacher training programs aligned with CBSE and state boards. Its product suite includes:

• TopSchool LMS: An AI-powered system for digitizing lesson planning, assessments, and school management following NEP 2020 standards.
• TopClass Digital Classroom: Interactive smart classroom solutions integrating multimedia and curriculum-based resources.
• TopScorer Platform: Digital assessment and exam preparation tools enhancing student learning outcomes.
• Teacher Training Programs: CBSE CPD-compliant modules improving digital pedagogy and engagement.
• AI Education Tools: Personalized learning and assessment technologies.
• TopCoder: Coding education platform teaching Python, Scratch, HTML, and STEAM subjects for students.

Key Responsibilities

• Surpass assigned targets for installing both software and hardware products in client schools.
• Conduct on-site visits to schools aligned with purchase orders and scheduled installations.
• Ensure all product installations are fully operational before handover.
• Address and resolve both technical and non-technical customer inquiries related to software features, hardware, login issues, and usage.
• Deliver exceptional customer service aimed at fostering customer retention, facilitating contract renewals, and supporting timely payments.
• Collect customer feedback diligently and keep detailed communication logs.
• Maintain accurate and up-to-date records of installation details, service visits, training schedules, payments, and queries in the customer information system.
• Log all daily activities and customer interactions comprehensively and submit monthly progress reports, escalating unresolved concerns promptly.

Candidate Requirements

• Excellent communication skills in both English and Hindi.
• Willingness and ability to travel frequently and extensively for field visits.
• Strong interpersonal and presentation capabilities for effective stakeholder engagement.
• Fundamental technical understanding pertinent to software and hardware.
• Possess patience, empathy, and a customer-centric approach.

Preferred Qualifications

• Prior experience in customer service or field support capacities.
• Familiarity with the processes involved in hardware and software installations.
• Comfortable professionally interacting with school administrators and staff.