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About REVOLVE

REVOLVE is a forward-thinking fashion retailer targeting Millennials and Generation Z, offering over 45,000 apparel, footwear, accessories, and beauty items. As a prominent lifestyle brand with a robust digital platform, REVOLVE connects millions of consumers with hundreds of fashion influencers and brands globally. Leveraging advanced technology and data-driven strategies for more than 16 years, REVOLVE continually innovates to reshape 21st-century fashion retail.

Role Overview

We are looking for high-energy, creative individuals to join our team and deliver outstanding customer service in a fast-paced environment. The Customer Service Representative will handle inbound communications including calls, live chats, SMS, and emails, ensuring professionalism and top-notch support that aligns with REVOLVE's core values.

Key Responsibilities

Respond promptly and professionally to inbound telephone calls and digital customer inquiries.
Address customer questions and concerns via phone, email, live chat, and SMS efficiently.
Investigate and resolve complaints to maintain customer satisfaction and loyalty.
Follow up on written communications and escalate issues to the customer service manager when necessary.
Collaborate with other departments and team members to ensure effective resolution of customer issues.

Qualifications and Competencies

Ability to thrive in a team setting and maintain open, honest communication.
Strong customer-centric approach with a passion for helping customers.
Excellent verbal and written communication skills.
Experience handling high-volume inbound calls with consistent quality.
Knowledge of apparel construction, fabrics, and various fashion categories is advantageous.
Availability to work overtime as needed and flexible scheduling aligned with customer needs.
Ability to work independently in a remote, virtual environment.
Must have a quiet, distraction-free workspace with necessary equipment (desk, laptop, monitor).
Reliable Ethernet internet connection with at least 50 Mbps speed; Wi-Fi is not acceptable.
Capacity to dedicate majority of internet bandwidth exclusively for work purposes.
Proficient with Microsoft Word and Excel.
Typing speed of 50+ words per minute required; 60+ wpm preferred.
High school diploma or equivalent required.
Preferred: Minimum one year of customer service, help desk, or call center experience and familiarity with website navigation.

Additional Information

The ideal candidate is self-motivated and adaptable, ready to contribute actively in a dynamic work environment where each day brings new challenges and opportunities. Our culture encourages flexibility, teamwork, and a commitment to excellence in creating a superior e-commerce brand.

Customer Service Representative