Customer Support Engineer

About Us

Exeo Global serves as the regional headquarters of the Tokyo Stock Exchange-listed Exeo Group, Inc., based in Japan. Expanding its presence across the APAC region, the company leverages strategic acquisitions alongside organic growth of its subsidiaries. The organization's expertise spans construction and upkeep of IT and network infrastructure throughout Japan, including specialties in fiber-optics, CATV, next-generation networks, and mobile telecommunications. Expanding into wider Asia, Exeo Global also offers construction and maintenance of electrical and air conditioning systems for office and residential buildings, urban civil engineering projects like underground cable laying (power pole removal), and new energy ventures such as solar power, water treatment, and waste management facilities.

Role Overview

We are looking for a driven professional with technical hardware knowledge of x86 enterprise infrastructure products to join our Singapore team. This role blends technical proficiency with customer service skills and effective communication to deliver hardware, OS, virtualization, and infrastructure support in dynamic enterprise settings.

Key Responsibilities

• Deliver field support adhering to 24x7 SLA commitments
• Participate in standby duties on a rotational basis
• Manage post-sales project implementation, onsite assistance, and coordination
• Provide break-fix support including machine inspections, creating system checklists, preventive maintenance, troubleshooting hardware and OS issues, overseeing incident resolution, and handling customer relations
• Ensure high-quality service delivery to maximize client satisfaction
• Maintain orderly and clean equipment and workspaces in designated platform and engineering areas
• Submit weekly updates on activity progress
• Continuously pursue self-improvement and stay current with technological and corporate developments
• Independently complete assigned tasks with minimal guidance
• Perform additional duties as assigned by management

Qualifications and Skills

• 1 to 2 years of experience in a similar technical support role
• Diploma holder in an IT-related discipline
• Preferably holds certifications such as CompTIA A+, Server+, or equivalent; however, candidates with extensive x86 hardware experience without certification will be considered
• Proficient in x86 system field engineering with strong troubleshooting and remedial planning skills
• Familiarity with Microsoft Windows Server, Linux/Unix, virtualization platforms, and IT infrastructure
• Effective oral and written communication skills
• Collaborative team player aligned with organizational goals
• Experienced in independent hardware maintenance and service delivery
• Possesses a service-oriented, adaptable mindset
• Thrives in fast-paced, diverse cultural environments
• Self-driven with a focus on delivering results
• Strong analytical and problem-solving capabilities
• Physical ability to lift and handle computer parts weighing less than 15kg for replacement tasks
• Skilled in assembling, disassembling servers and desktops, and performing system rack mounting with minimal assistance
• Candidates with strong PC/notebook user skills willing to transition into x86 enterprise hardware support are encouraged to apply