Engineer, Supplier & Customer Quality

Position Overview

The role focuses on overseeing and enhancing quality performance within the company's supply chain and customer network. It involves qualifying suppliers, addressing quality issues through audits and corrective action methodologies, and fostering continuous quality improvements. Additionally, this position acts as the main quality liaison for customers, managing complaints, conducting root cause analyses with tools like 8D and CAPA, supporting both internal and customer audits, and ensuring all customer quality requirements are fulfilled. The position is vital in ensuring product quality assurance, maintaining strong customer relations, and facilitating smooth new product launches.

Responsibilities

• Design, implement, and uphold quality requirements and standards for suppliers in line with corporate policies, customer demands, and regulatory guidelines.
• Perform supplier evaluations through audits, capability assessments, and regular performance reviews to approve vendor onboarding.
• Track supplier quality performance using key performance indicators such as defect rates, parts per million (PPM), timely delivery, and effectiveness of implemented corrective actions.
• Manage supplier quality nonconformities including executing containment actions, conducting root cause investigations, and overseeing corrective and preventive action plans using methodologies like 8D and CAPA.
• Support the integration of new suppliers and new product introductions by evaluating First Article Inspection (FAI) submissions, control plans, and inspection protocols.
• Carry out comprehensive supplier audits covering processes, systems, and products and ensure the prompt resolution of any audit findings.
• Work collaboratively with Purchasing, Engineering, and Manufacturing departments to mitigate supplier-related quality risks and leverage opportunities for improvement.
• Lead continuous improvement projects within the supply base aiming to decrease defects, reduce the cost of poor quality, and minimize supply chain risks.
• Maintain accurate supplier quality records and ensure full compliance with quality management system standards.

Requirements

• A bachelor’s degree in Engineering disciplines such as Mechanical, Electrical, Electronics, Industrial, Manufacturing, or related technical fields is required.
• Possess 3 to 5 years of practical experience in supplier quality or manufacturing quality engineering, preferably within the automotive, aerospace, electronics, or heavy manufacturing sectors.
• Strong familiarity with Quality Management System standards such as ISO 9001, IATF 16949, or AS9100.
• Experience conducting supplier audits and knowledgeable about PPAP, FAI, control plans, FMEA, and corrective action processes like 8D and CAPA.
• Proficiency in statistical process control (SPC), quality tools, data analysis, paired with excellent communication, and ability to collaborate cross-functionally.