Field Installation Engineer

Role Overview

This position involves the installation and activation of Airtel Xstream Fiber services at customer premises. The Field Installation Engineer is responsible for setting up broadband and Wi-Fi connections, installing and testing routers, handling fiber optic cable tasks, and providing front-line customer support.

Key Responsibilities

• Perform installation of Airtel Xstream Fiber services at various customer locations.
• Activate and configure broadband and Wi-Fi connections to ensure proper service delivery.
• Install routers and carry out thorough testing to verify connectivity and function.
• Handle fiber cable laying, splicing, and conduct basic troubleshooting for resolving faults.
• Address service complaints promptly by diagnosing and resolving issues effectively.
• Assist customers with Wi-Fi usage and provide basic technical support.
• Maintain daily reports on installation and service activities to keep accurate records.