Front Desk Agent

Company Overview

Delta Hotels by Marriott Jeddah Al Salam is a contemporary hospitality property in Jeddah that combines comfortable rooms and suites with practical amenities for both business and leisure travelers. The hotel offers several dining options, a spa, a swimming pool, and a fitness center, along with large meeting and event facilities such as a grand ballroom. The workplace is described as polished, service-oriented, and detail-focused, with team members expected to maintain high guest service standards. As part of the Marriott portfolio, the hotel provides structured learning, globally recognized brand standards, and room for professional development.

Role Summary

This is a full-time, on-site Front Desk Agent position based in Jeddah, Saudi Arabia. The role centers on creating a smooth and welcoming arrival experience for guests, managing room arrivals and departures, handling billing and payment postings accurately, and supporting reservations and front office coordination.

Key Responsibilities

The Front Desk Agent will serve as a primary point of contact for guests and support daily front office operations.

• Greet guests warmly and manage the full check-in and check-out process.
• Record room charges and payments with accuracy.
• Handle room bookings, reservation updates, and room assignment coordination.
• Answer guest questions and requests in person and over the phone with professionalism.
• Work with housekeeping and other hotel departments to meet guest needs promptly.
• Keep guest records and front desk documentation accurate and up to date.
• Resolve guest concerns quickly while maintaining a courteous service approach.
• Maintain a neat, organized front desk area and follow safety and security procedures.
• Provide support for other front office tasks as required.

Qualifications and Requirements

Applicants should bring strong hospitality service skills and be comfortable working in a fast-paced hotel environment.

• Solid customer service and guest relations abilities, including professional handling of questions, requests, and complaints.
• Working knowledge of receptionist tasks and front desk procedures such as arrival/departure handling and lobby coordination.
• Clear verbal communication and good telephone manners for guest interactions, messages, and call handling.
• Experience with reservations, room allocation, and basic hotel or property management systems.
• Useful additional experience includes prior front office or hotel work, basic arithmetic and cash handling, English fluency, Arabic as an advantage, and the ability to work shifts, weekends, and holidays.
• Strong organization, attention to detail, and problem-solving skills.

Employment Details

This is a full-time, onsite role. The posting does not specify salary, benefits, number of vacancies, or start date.