Front Office Executive

About Auscan Consultants

Auscan Consultants is a prominent overseas education and immigration advisory with branches in Australia and India. The firm specializes in assisting students to pursue education abroad by offering expert advice on university admissions, student visas, scholarships, and career planning.

We are seeking a vibrant, energetic, and goal-oriented Education Counsellor to join our Chandigarh office. The role involves interacting closely with students and parents, combining counselling, admission guidance, follow-ups, and relationship management.

Key Responsibilities

• Warmly receive and guide walk-in visitors including students and parents.
• Manage incoming communications such as phone calls, WhatsApp messages, and emails, directing them appropriately to counselling staff.
• Arrange appointments and keep counsellors' schedules updated.
• Handle student inquiries by accurately entering lead data into the CRM system.
• Conduct follow-ups with prospective students regarding appointments and document submissions.
• Oversee courier services, mail, and general office correspondence.
• Ensure the reception area is tidy, organised, and presents a professional image.
• Assist with various administrative duties including filing, scanning, photocopying, and managing documents.
• Support the admissions and counselling teams through daily administrative assistance.
• Organize meeting rooms and refreshments for guests.
• Maintain visitor logs and keep office records up to date.
• Deliver exceptional customer service to foster a positive organisational impression.

Eligibility

Open to candidates holding any graduate degree.