Front Office Night Crew

About the Role and Company

We are looking for an enthusiastic and personable individual to become a key member of our Night Front Office team. If you possess motivation, strong organizational abilities, and a genuine passion for providing memorable experiences, this opportunity at Generator awaits you. Join Europe’s fastest evolving and innovative hostel brand, known for its dynamic and culturally connected spaces across Europe and beyond. Generator continuously reinvents social hospitality, recognized globally as one of the Top 50 Most Innovative Companies. Backed by Brookfield, we are expanding and strengthening our international presence.

Generator Dublin is located in the vibrant Smithfield neighborhood, near the Jameson Distillery and within walking distance of Temple Bar. The hostel boasts open social areas, a café, and a bar with an inviting industrial aesthetic featuring reclaimed wood and exposed brickwork, reflecting the city’s eclectic charm.

Key Responsibilities

• Take complete ownership of the guest experience to consistently enhance and deliver the unique Generator atmosphere.
• Engage with guests, especially those passionate about independent travel and alternative journeys.
• Address and resolve guest complaints independently and effectively.
• Deliver outstanding customer service with genuine enthusiasm.
• Collaborate within your department to foster a supportive and authentic team environment.
• Maintain social spaces including monitoring lighting, sound, and temperature to reflect Generator’s brand and culture.
• Be knowledgeable about the local city’s cafés, bars, restaurants, arts, and music scenes to assist guests.
• Comply fully with company policies, including Fire Training, Health & Safety, and Food Hygiene standards.
• Handle all cash transactions responsibly during shifts.
• Perform shift procedures with precise accuracy and consistency every time.

Desired Attributes

• Problem-solving mindset with focus on practical solutions.
• Excellent organizational skills with a keen eye for detail.
• Ability to perform well under pressure and in fast-paced environments.
• Willingness to actively engage in various tasks beyond traditional front desk duties.
• Superior communication skills.
• Flexibility to work according to scheduling requirements.
• Eligibility to work within the European Union is mandatory.

Preferred Experience

• Background in hospitality or related service industry roles.
• Comprehensive experience handling core responsibilities typical of front office operations.
• Proven capacity to work efficiently in high-stress settings.

Benefits

Global Perks:

• Extra day off on your birthday in addition to annual leave.
• Paid Fertility Treatment Support Leave (up to three days per year).
• Employee Referral Bonus Program with unlimited referral bonuses.
• Company contributions to gym memberships to promote wellbeing.
• Quarterly "Ideas Award" with a prize equal to one month’s double gross basic salary for best suggestion.
• Two complimentary nights at any Generator property worldwide.
• Discounted room rates for staff and their friends and family across various global locations.
• Career opportunities with international mobility.
• Regular social events, celebrations, and recognition programs.
• Access to online learning platforms for professional development.

Local Perks:

• 10% discount at Market Pharmacy in Smithfield.
• Reduced price tickets for Jameson Distillery tours.
• Discounts on Dublin Open Top Tour Bus and various seasonal tours in Ireland.

How to Apply

If you believe you are the right candidate for this role, please submit your application in English. Feel free to reach out with any questions. We are eager to welcome new talent to help us realize our vision.