Guest Experience Expert (Front Desk Agent)

Overview

The Luxury Collection invites applications for a Guest Experience Expert to deliver memorable and distinctive experiences for guests throughout their stay. This non-management, full-time position is based in Doha, Qatar, on Um Al Saneem Street.

Responsibilities

Beyond facilitating efficient check-ins and check-outs, the role involves proactively providing a variety of services to guide guests, fulfilling operational requirements, responding to guest inquiries, generating reports, and sharing local highlights to enhance the guest experience. All activities must uphold professional standards, including maintaining a safe workplace, adhering to company policies, protecting confidential information and assets, and ensuring a polished personal appearance and communication style. The role requires significant physical activity such as standing, sitting, or walking for extended periods, and handling light objects up to 10 pounds as necessary.

Qualifications and Experience

Candidates should have a high school diploma or equivalent GED. No prior related work or supervisory experience is required, nor is any licensing or certification necessary.

Company Information

The Luxury Collection is a prestigious brand within Marriott International, encompassing over 120 properties across more than 35 countries. These hotels and resorts offer authentic, culturally rich experiences rooted in a legacy that began in 1906. The company embraces diversity and inclusion, fostering a supportive environment for associates from various backgrounds without discrimination.

Additional Details

• Job Number: 26095187
• Job Category: Rooms & Guest Services Operations
• Location: Um Al Saneem Street, Doha, Qatar
• Schedule: Full Time
• Position Type: Non-Management
• Working Onsite