Guest Service Agent

About Minor Hotels

Minor Hotels ranks among Australasia’s leading accommodation providers, managing over 70 properties locally and more than 640 properties worldwide across 66 countries. Our portfolio includes renowned brands like Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, spanning six continents including regions such as Asia Pacific, the Middle East, Africa, Indian Ocean, Europe, and South America. Joining us means becoming part of a vibrant and expanding international company that offers limitless opportunities for growth and success.

Our team members are vital to our achievements, and we are dedicated to enhancing your skills for ongoing career development. You’ll be valued as an integral part of a close-knit group focused on delivering outstanding guest experiences within a supportive and inclusive workplace culture.

Role Overview

Oaks Adelaide Embassy Suites is seeking a passionate Guest Service Agent to join on a casual basis. Your role is to warmly welcome guests from arrival through departure, ensuring a seamless check-in and check-out process. You will also guide guests during their stay by offering expert advice about local sights, dining options, and providing personalized guest service that leaves a lasting impression.

Key Responsibilities

• Greet guests warmly and efficiently manage the check-in process, addressing initial questions or needs promptly.
• Communicate respectfully and clearly with guests, team members, and stakeholders via face-to-face, telephone, and email interactions to uphold exceptional service standards.
• Manage accurate reservation processing, updates, and special requests using property management software to maintain smooth operations.
• Serve as the main contact point for guests throughout their stay by offering timely support, solving issues effectively, and sharing tailored recommendations to enrich their experience.

Work Schedule

• Shift patterns rotate across all days Monday through Sunday.
• Work hours range between 7:00 AM and 11:00 PM.
• Positions offer immediate commencement.

Hourly Pay Rates (excluding superannuation)

• Monday to Friday: $34.96 per hour
• Saturday: $41.96 per hour
• Sunday: $48.95 per hour

Candidate Qualifications

• Proven experience delivering top-quality service in hotel, hospitality, or similar client-facing roles.
• Excellent verbal and written communication skills, capable of clear and professional interaction across multiple platforms.
• Consistent ability to surpass service expectations through a proactive, positive attitude addressing guest requirements.
• A strong enthusiasm for creating excellent guest experiences with effective problem-solving skills.
• A polished and professional demeanor aligned with the organisation’s values and standards.
• Willingness to commit to a flexible work schedule, including availability for weekends, public holidays, and variable shifts.

Additional Information

Working at Minor Hotels offers a comprehensive rewards package aimed at supporting your career growth, wellbeing, and life balance:

• Opportunities for career development through learning and training programs.
• Exclusive hotel discounts: 50% off stays at Minor Hotels venues in Australasia, and 20% discount for family and friends.
• Access to international hotel discounts within our global brands.
• Retail rewards including cashback and discounts at over 400 retailers in Australia and New Zealand.
• Discounted experiences for entertainment and various activities.
• Special offers for banking and insurance, including workplace banking and health insurance benefits.
• Wellness initiatives with Employee Assistance Programs and tailored support.

Our business thrives on the strength of our people. We foster a dynamic, innovative, and collaborative environment encouraging personal development and exceptional guest experiences. Currently, applications are only accepted from candidates who have valid working rights in Australia or New Zealand.