HR Shared Services Leave Coordinator

About the Role

A prominent national company is looking to hire a dedicated HR Shared Services Leave Coordinator to become a part of its Human Resources department. This fully remote position is perfectly suited for individuals who take pride in providing excellent employee support, excel at managing a large volume of incoming calls, and demonstrate meticulous attention to detail. If you can efficiently handle continuous phone interactions while juggling multiple cases with precision and professionalism, this is a fantastic opportunity to advance your career in HR.

Key Responsibilities

• Act as the primary contact for employees with questions about Leave of Absence (LOA) and accommodation requests.
• Manage a high number of incoming calls delivering outstanding customer service and resolving employee inquiries.
• Assist employees empathetically and professionally through leave and ADA accommodation procedures.
• Initiate, update, and oversee leave cases until resolution.
• Ensure precise documentation and accurate data entry into HR management systems.
• Use case management and ticketing tools to monitor employee requests and case progress.
• Coordinate with HR partners and internal teams to address employee issues promptly.
• Handle competing priorities while adhering to service level agreements and maintaining confidentiality.

Qualifications

• Prior experience in Human Resources, HR Shared Services, Benefits, Leave Administration, Employee Relations, or related customer service field.
• Capability to handle high-volume inbound phone calls throughout the workday.
• Strong verbal and written communication skills, with a poised and empathetic phone manner.
• Great attention to detail for accurately documenting complex matters.
• Excellent organizational and time management skills, able to multitask effectively in a fast-paced environment.
• Familiarity with navigating multiple computer systems while engaging with employees.
• Experience with Leave of Absence, ADA accommodations, FMLA, or HR case management is beneficial but not mandatory.

Additional Information

• Fully remote working environment.
• Competitive compensation ranging from $18 to $21 per hour.
• Contract-to-hire role offering long-term career growth possibilities.
• Chance to support employees through significant life events.
• Work collaboratively within an HR Shared Services team.
• Ideal position for HR professionals with strong customer service and call center backgrounds seeking to broaden their HR skills.