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About 2P Perfect Presentation

Established in 2004, 2P Perfect Presentation is a leading name in Saudi Arabia’s ICT sector, specializing in comprehensive technology solutions that drive digital transformation and boost organizational efficiency. With a commitment to innovation and exceptional service, 2P delivers end-to-end solutions via dedicated business units and deep market expertise. They seek driven professionals eager to contribute and grow in a dynamic, progressive organization.

Role Overview

We are in search of a seasoned Operation Team Lead to manage daily IT operations, ensuring the continuous availability, stability, and optimal performance of the company’s enterprise infrastructure and applications. This position involves leading the operations team, managing incidents efficiently, and supporting container technologies across Linux and Windows platforms.

Responsibilities

Lead and coordinate the IT operations team’s daily activities.
Manage Linux and Windows Server environments with hands-on administration.
Oversee and maintain Red Hat OpenShift and Kubernetes container platforms.
Manage clusters and ensure high-availability for critical applications.
Monitor performance of infrastructure, systems, and applications consistently.
Drive incident management processes including troubleshooting, escalation, and root cause analysis.
Ensure swift resolution of operational issues within defined service levels.
Delegate tasks and provide technical leadership to team members.
Coordinate system maintenance activities such as upgrades, patches, and operational changes.
Collaborate proactively with application teams, infrastructure personnel, cybersecurity units, and support staff.
Maintain thorough documentation of operational procedures and generate performance reports.
Identify and implement improvements to enhance system reliability and service quality.

Qualifications and Requirements

Bachelor's degree in Information Technology, Computer Science, Information Systems, Computer Engineering, Software Engineering, or related IT discipline.
At least 5 years’ experience in IT operations, system administration, or managing infrastructure.
Demonstrated experience leading a technical operations team.
Proficient in Linux and Windows Server administration with practical experience.
Hands-on expertise with Red Hat OpenShift and Kubernetes platforms.
Experience handling clusters, high-availability systems, and containerized applications.
Strong skills in troubleshooting, incident resolution, and root cause analysis.
Applicants must be Saudi nationals.

Key Competencies

Leadership in IT operations
Linux system management
Windows server administration
Container orchestration with Red Hat OpenShift and Kubernetes
Cluster and high-availability environment management
Infrastructure operations handling
Incident management and problem-solving
Technical documentation capabilities

Operation Team Lead

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