Restaurant Captain

Role Summary

The Restaurant Captain plays a crucial role in assuring top-notch guest experiences, maintaining smooth operation of the dining floor, and coordinating effectively between servers, hosts, and kitchen staff.

Reporting Structure

Reports to the Restaurant or Floor Manager and oversees waitstaff, bussers, and runners directly.

Key Duties

• Before Service: Participate in pre-shift briefings with management and kitchen to review daily features, unavailable items, VIP bookings, and sales objectives.
• Conduct walkthroughs of assigned sections ensuring cleanliness and proper setting of tables and seating.
• Lead a team meeting with servers and bussers to assign areas, inspect uniforms, and reinforce service expectations for the shift.
• During Service: Assist hosts with greeting guests warmly, especially VIPs and large groups, and escorting them to their tables.
• Oversee order taking, ensuring accuracy in recording via POS systems, and communicate special dietary needs effectively to the kitchen.
• Monitor dining room activities including table pacing, timely courses, and beverage refills to maintain smooth service flow without rushing patrons.
• Proactively engage with guests during service to assess satisfaction and nurture relationships with regular customers.
• Handling Issues: Address and resolve any complaints or delays with professionalism and a hospitality-driven approach promptly.
• Make authorized on-the-spot decisions for service recovery such as complimentary items within company guidelines.
• After Service: Supervise completion of side tasks ensuring restocking of stations, sanitation of menus, and preparation of dining areas for upcoming shifts.
• Verify billing processes including cash balancing and credit card settlements before forwarding to accounts.
• Prepare comprehensive shift reports documenting guest feedback, maintenance matters, staff performance, and sales notes for the next shift or management.

Required Qualifications & Skills

• Experience of 2 to 4 years working as a Senior Waiter or Captain in busy high-volume restaurant environments.
• Diploma or Degree in Hotel Management or Hospitality Operations is highly preferred.
• Strong familiarity with restaurant POS systems such as Petpooja, TouchBistro or Toast.
• Knowledgeable in food and beverage pairing, proper service etiquette, and culinary terminology.

Compensation and Location

Position is located in Aurangabad, Maharashtra, India with a monthly salary range of 20000 to 24000 INR.