Service Desk Analyst

About Centorrino Technologies

Join a recognized leader in technology solutions, named a Great Place to Work 2025 and among the Top 5 Inspiring Workplaces for 2026. Centorrino Technologies (CT) fosters a collaborative, innovative community with an outstanding employee Net Promoter Score (eNPS) of 68. Located in Dunedin, New Zealand, CT is driven to transform the customer experience and seeks a dedicated Service Desk Analyst to contribute to this mission.

Role and Responsibilities

• Respond promptly and professionally to incoming customer calls with friendly support.
• Independently troubleshoot technical issues or collaborate with internal teams to achieve solutions.
• Provide customers clear, confident, and timely updates regarding their issues.
• Document, prioritize, and manage service tickets using ConnectWise, owning the resolution process end-to-end.
• Engage actively within a collaborative, accountable team environment that emphasizes accuracy and quality from the outset.

Candidate Profile

• Demonstrate a mature, accountable mindset with strong commitment to task completion.
• Embody a team-oriented attitude and high personal responsibility.
• Possess excellent communication skills paired with a practical and solution-driven approach.
• Show genuine enthusiasm for delivering exceptional customer service and aiding others.
• Exhibit eagerness to learn and develop professionally with comprehensive company support.
• Basic IT knowledge preferred; ITIL or other IT certifications advantageous but not essential.

Working Hours and Location

This full-time position operates from 8:30 AM to 5:00 PM New Zealand Time (NZT) with occasional onsite presence required in Dunedin.

Benefits and Culture

• Hybrid working arrangements with team anchor days to foster collaboration.
• Comprehensive training and career development opportunities encouraging continual growth.
• Access to extensive discounts and benefits enhancing financial wellbeing.
• Choice of IT equipment for optimal work performance, with the option to purchase personal technology at cost price.
• Engaging social events promoting team bonding and recognition of achievements.

Diversity and Inclusion

CT embraces diversity and ensures all voices are valued in striving to shape an inclusive workplace culture. The company invites applicants from a variety of backgrounds to join this innovative and welcoming environment.

Additional Requirements

Candidates must hold or obtain a valid Vulnerable People/Working with Children Check (WWCC) and Police Check as a condition of employment.