Store Supervisor

About talabat

talabat, part of the Delivery Hero Group, is a global leader in local delivery, aiming to provide a fast, easy, and exceptional delivery experience to customers. Operating in more than 70 countries with headquarters in Berlin, Germany, Delivery Hero has been publicly traded on the Frankfurt Stock Exchange since 2017 and is part of the MDAX index.

Role Overview and Responsibilities

• Oversee complete store operational activities, including staffing, scheduling, ordering, inbound receiving, stocking, and order fulfillment while ensuring compliance with operational standards and expense controls.
• Manage and supervise store functions such as employee selection, shift scheduling, and routine/preventive maintenance activities.
• Optimize resource utilization by effectively coordinating pickers with multi-tasking responsibilities to improve utilization rates.
• Maintain adequate store inventory by evaluating physical stock and collaborating with demand planners to avoid out-of-stock or overstock situations through timely ordering and replenishment.
• Ensure accurate and compliant inbound receiving processes according to established policies and SOPs.
• Guarantee efficient and precise picking and packing of customer orders following SOP guidelines.
• Continuously monitor fulfillment procedures, suggesting improvements to boost productivity and profitability.
• Supervise the assigned store to ensure profitability, quality customer service, and employee development.
• Manage store staff to make effective use of personnel and meet service level targets.
• Control and monitor operational costs relative to budgets, focusing on cost efficiency.
• Implement measures to address store-related shrinkage issues effectively.
• Ensure proper usage and maintenance of store equipment and infrastructure at all times.
• Oversee hygiene, sanitation, security, safety, and service standards to maintain excellent customer experiences internally and externally.
• Collaborate with the Operations Manager to identify and resolve store challenges.
• Supervise maintenance activities, including those carried out by internal teams and third-party vendors.
• Ensure safe and appropriate use of material handling equipment within the store.

Candidate Qualifications

• Possess 5 to 7 years of relevant experience in supermarket or restaurant management.
• Demonstrate eagerness to learn and adapt to new challenges daily.
• Exhibit strong communication abilities and a hands-on approach with various tools.
• Have excellent interpersonal and intercultural skills.
• Fluency in English is required; proficiency in Arabic is highly preferred.