Support Representative I

Position Overview

We are looking for a Support Representative I to remotely join our team and serve one of our premier clients. This role centers on delivering outstanding customer service in a dynamic call center setting. The main duties include managing inbound communications, supporting team members and leadership, and assisting with various Human Resources operations through system tools and information resources.

• Manage phones, chat interactions, and operate two TMSS queues efficiently in a fast-moving atmosphere.
• Respond to incoming calls and questions courteously and with empathy.
• Offer general information, technical support, and resolve issues related to HR policies and procedures.
• Proactively leverage resources like the Knowledgebase, Village Web, and Job Aides to assist.
• Collaborate with internal and external teams to provide seamless customer service, including facilitating warm transfers.

Candidate Requirements

• Possess a high school diploma or equivalent, with required proof before submission.
• Have prior experience in a call center or helpdesk performing Tier I support.
• Be accustomed to managing a high volume of daily calls.
• Be familiar with helpdesk ticketing platforms.
• Preferably have experience troubleshooting HRIS systems such as Workday.

Benefits and Incentives

• Attractive pay structure offering between 19 and 20 dollars per hour.
• Comprehensive benefits including medical, vision, and dental coverage.
• Opportunity to work within a leading organization in the industry.

About IDR, Inc.

• Over 25 years of industry experience across four major markets.
• Access to an Employee Stock Ownership Program.
• Support from a dedicated Engagement Manager committed to your success.
• Medical, dental, vision, and life insurance benefits provided.
• Recognition as ClearlyRated's Best of Staffing® Client and Talent Award winner for 12 consecutive years.