Transport Systems Analyst

About the Role

Join the team at DHL Supply Chain as a Transport Systems Analyst, where you will be integral to supporting and maintaining our transport systems. Serving as the primary contact for both internal teams and external clients, you will ensure smooth operation of our transport business through strong system support and issue resolution. You will operate in a high-pressure, deadline-sensitive environment, empowering you with decision-making autonomy and professional growth opportunities.

Key Responsibilities

• Provide second-level IT support for transport-related applications including portals, data integrity, track and trace, consignment, finance, and billing systems.
• Deliver critical support services ensuring customer satisfaction and compliance with service level agreements.
• Conduct analysis and generate reports regarding system performance and procedural workflows.
• Engage in analytical problem-solving and system planning focused on increasing operational efficiency and identifying enhancement opportunities.
• Manage system configuration and facilitate onboarding of new customers.
• Contribute to special projects as required.

Company Overview

DHL Supply Chain is a part of the globally leading DHL Group, providing tailored transport, logistics, and supply chain solutions worldwide. Our dedication to innovation, efficiency, and sustainability enables us to excel in logistics management. Joining our team means access to limitless career development supported by extensive training and a collaborative workplace culture.

Employee Benefits

• Access to world-class training programs for skill enhancement and career advancement.
• Annual performance bonuses and merit-based salary reviews.
• Opportunities for staff engagement through volunteering, events, competitions, and programs such as Go Teach, Go Help, and Go Green.
• Recognition awards including Employee of the Month and Employee of the Year.
• Participation in Perk-Box, an employee rewards platform offering discounts at popular retailers.
• Supportive approach to work-life balance with flexible working options tailored to role and individual needs.

Qualifications and Experience

• Desirable tertiary qualifications in Business, Transport, Statistics, or related fields.
• Prior experience with transport systems and relevant technologies.
• Strong understanding of transport, logistics, and warehouse operational processes.
• Background in IT support or help desk roles.
• Knowledgeable in system, network, and database setups.
• Experience with systems administration tasks.
• Possess strong analytical and problem-solving capabilities.
• Advanced proficiency in Microsoft Office suite, including Excel and PowerPoint.
• Excellent communication and interpersonal influence skills.

Additional Information

Please note applications close on 14 July 2026. DHL Group does not charge any fees during recruitment processes.