Assistant Housekeeping Manager

About the Company

Radisson Hotel Group is renowned globally as one of the largest hotel chains, boasting over ten unique hotel brands and managing more than 1,500 properties in operation and development across more than 95 countries. The Group commits to a philosophy where every moment counts, reinforced by their service motto "Yes I Can!". People are the heart of the success and growth of Radisson, where employees are encouraged to bring culture, enthusiasm, and opportunities that enable them to perform at their best in all situations.

Role Overview and Responsibilities

As an Assistant Housekeeping Manager, you will play a vital role in supporting the daily operations of the housekeeping department, ensuring an outstanding guest experience by maintaining immaculate standards. You will assist in managing schedules, budgets, and stock control, monitor team performance emphasizing training and teamwork, and uphold knowledge of all room types and amenities. Collaboration and communication across all hotel areas as well as with external parties will be key. You will ensure appropriate staffing to meet operational demands, conduct regular communication meetings, and handle staff performance matters in line with company policies. This role also requires supporting other departments as needed, fostering team development, promoting effective coaching and performance management, adhering to policies and safety standards, and embodying the "Yes I Can" spirit and responsible business ethics.

Qualifications and Requirements

• Possess 4 to 6 years of experience in hotel housekeeping operations, including at least 2 years in a supervisory or assistant managerial position.
• Comprehensive understanding of housekeeping standards, hygiene, and safety regulations relevant to guest rooms, public areas, back-of-house, and food & beverage outlets.
• Proven ability to manage large-scale operations maintaining high quality during peak occupancy periods.
• Experience in supervising room attendants, public area cleaning staff, and F&B cleaning teams.
• Strong skills in conducting room and public area inspections and quality audits.
• Familiarity with inventory control of linen and uniforms and ability to manage these resources efficiently.
• Competent in manpower planning, scheduling, and productivity monitoring for sizeable teams.
• Experience assisting in staff onboarding, training, coaching, and performance evaluations.
• Excellent leadership, communication, and interdepartmental coordination capabilities.
• Capable of thriving in high-pressure environments, meeting deadlines while maintaining standards.
• Proficiency with hotel property management systems such as Opera or equivalents, and basic Microsoft Office skills.
• Good command of written and spoken English; additional languages are considered a plus.
• Detail-oriented, highly organized with a strong focus on guest satisfaction.
• Willingness to work flexible hours, including weekends and public holidays.

Additional Information

Why work at Radisson Hotel Group?

• Be part of a team that crafts exceptional and memorable experiences every day with a spirited "Yes I Can!" attitude.
• Opportunities for career growth, learning, and development regardless of your background or previous experience.
• A supportive and inclusive workplace culture that values diversity and promotes a sense of belonging.
• Empowerment to bring your ideas and passion to make a meaningful impact both within the industry and community.
• Enjoy global and local perks such as up to 53% discount on stays at over 1,500 Radisson hotels worldwide for team members, guaranteed minimum 30% discount for friends and family, and special offers on breakfast, food and beverage, spa services, and more.

Radisson embraces diversity and is committed to accommodating all applicants. If you require any assistance during the application process, support is readily provided.