Associate Center Manager

About the Role

The Associate Center Manager represents a Cultfit center and plays a critical role in guaranteeing a flawless experience for members, boosting sales results, and maintaining superior operational standards. This position demands a strong sense of responsibility, focus on customer satisfaction, and enthusiasm for fostering a vibrant and service-oriented fitness atmosphere.

Key Responsibilities

• Be accountable for monthly goals related to membership acquisition, renewals, and upselling efforts.
• Enhance conversion rates of walk-in and trial visitors through persuasive consultations.
• Oversee the entire membership enrollment process ensuring accurate and timely documentation via the portal.
• Manage daily operations by following established checklist procedures to ensure seamless functioning.
• Supervise class timings, ensure trainers are punctual, and check that sessions are prepared to standards.
• Perform daily audits of the facilities to maintain cleanliness, safety, and conform to brand standards.
• Handle inventory control of essential supplies like first aid and water, making sure they are replenished promptly.
• Identify and rectify operational deficiencies involving attendance, bookings, equipment, or facility management.
• Cultivate strong relationships with members to foster a welcoming and community-centered environment.
• Address and resolve member escalations to guarantee a smooth experience before, during, and after classes.
• Collect and document feedback from members and trainers to drive continuous enhancements.
• Maintain and promote Cultfit’s high service quality as the primary center representative.

Qualifications & Skills

• Diploma or Bachelor's degree in any discipline.
• Between 1 and 5 years of experience in sales, operations, hospitality, retail, or service industries.
• Excellent communication abilities and customer service skills.
• Strong ownership and effective problem-solving capabilities.
• Interest in fitness, wellbeing, and community development is advantageous.

Work Schedule

Typically, employees work straight shifts which may be morning (5:30 AM to 2:30 PM) or evening (1:30 PM to 10:30 PM). Occasionally, split shifts might be required involving morning (5:30 AM to 9:30 AM) and evening (5:00 PM to 10:00 PM) attendance, based on operational needs.