Business Development Representative

About the Company

Zendesk is a global leader in customer experience and support software. The company is expanding rapidly with a product suite designed to help customers deliver better service, enable teams to perform effectively, and keep business operations aligned.

Role Overview

This position is a true new-business sales role focused on prospecting SMB organizations. You will work with internal teams such as sales and product managers, industry sales directors, and marketing to identify, uncover, and qualify opportunities that help drive a major share of sales pipeline growth across Asia.

The company is seeking highly driven people who want to build a career in software sales. Prior experience is not mandatory, but a strong interest in technology sales, a proactive mindset, and the ability to thrive in a fast-moving, target-oriented environment are essential.

Key Responsibilities

• Reach out to prospects and customers to understand their business challenges and pain points.
• Create strong sales pipeline through targeted and strategic outreach to SMB accounts.
• Partner with the sales team to build and refine a list of target prospects.
• Build and maintain a healthy prospect pipeline while delivering an excellent customer experience.

Candidate Profile

• Experience in business development within the SMB segment, especially with prospects from Greater China, is valuable.
• At least 2 years of experience in a sales-related environment is required.
• A competitive, self-driven approach with a strong desire to outperform and succeed is important.
• Strong communication, interpersonal, and organizational abilities are needed, along with the ability to write, speak, and listen effectively.
• Native-level Chinese language ability, especially Cantonese, is strongly preferred because the role supports business mainly in South China.
• A bachelor’s degree is preferred.

Work Model

This is a hybrid role. You will be expected to work from the local office for part of the week, while also having the flexibility to work remotely for the remaining days. The exact on-site schedule will be set by the hiring manager.

Equal Opportunity and Accessibility

Zendesk is committed to building an inclusive workplace and considers all applicants without discrimination based on race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other legally protected characteristic. The company is an equal opportunity employer and supports reasonable accommodations for applicants with disabilities or disabled veterans. If you need accommodation during the application, testing, or selection process, you may contact peopleandplaces@zendesk.com with your request.

Assessment Notice

As part of its fairness and transparency practices, Zendesk may use artificial intelligence or automated decision systems to screen or evaluate applications for this role, in line with company policy and applicable law.

Additional Information

This role is based in Singapore and is structured as a full-time hybrid position. The job content also notes Zendesk’s broader mission of bringing calm to the customer service experience and supporting billions of conversations worldwide.