কাজের বিবরণ

About Cogstate

Cogstate is dedicated to advancing brain health science by making cognitive assessments faster, more accessible, and more accurate for use in clinical trials, healthcare, and everyday settings. Trusted in over 150 countries and incorporated in more than 2,000 clinical trials, our assessments support researchers, clinicians, and pharmaceutical partners worldwide in driving neurological research breakthroughs and improving patient outcomes.

Our multidisciplinary, global team of experts in psychology, data science, technology, and operations collaborates to address challenges in brain health assessment with a patient-focused approach. From supporting big Alzheimer's studies to creating tools for routine cognitive testing, our work is meaningful, collaborative, and evolving.

Position Overview

We are looking for a Coordinator for Learning Services to assist our Learning Services team by efficiently handling LMS operations, administration, and delivery support following established procedures. This role executes routine LMS updates, content management, learner support, reporting, and documentation tasks, ensuring timely and accurate training deployment within standardized frameworks. The position provides foundational experience in LMS administration and learning operations within a fast-paced, detail-focused setting.

Key Responsibilities

Conduct routine LMS builds, updates, and configurations adhering to documented templates and SOPs.
Manage learning content uploads, organization, maintenance, and retirement in the LMS according to standards.
Oversee learner enrollments, assignments, access requests, and course lifecycle management.
Ensure LMS catalog accuracy, maintain metadata, version control, and system cleanliness.
Generate standardized LMS reports covering participation, completion, and compliance.
Perform quality assurance checks on LMS setups prior to their publication or handoff.
Facilitate LMS content uploads and related administrative activities.
Identify and escalate system issues, process gaps, or risks beyond defined operational scopes.
Act as primary contact for Learning Inbox queries and LMS support requests, troubleshooting common learner issues.
Communicate professionally about support requests, updates, and required next steps.
Maintain detailed documentation and escalate complex technical problems when needed.
Support learners and stakeholders by following established processes and escalation paths.
Track LMS requests and tasks using dedicated documentation and tracking tools.
Assist in scheduling LMS-related meetings and maintaining supporting documentation.
Proactively communicate potential delays or missing information to management.
Verify that LMS activities comply with quality standards before handoff.
Contribute to Learning Services delivery activities while ensuring project ownership remains with designated leads.

Qualifications and Experience

Bachelor’s degree or relevant professional background in administration, education, training coordination, project coordination, healthcare, or related fields.
Experience or coursework related to learning technologies, LMS, training, business administration, or education.
Exposure to structured processes, SOP adherence, or administrative workflows.
Proven ability to juggle multiple tasks, projects, or deadlines in a dynamic environment.
Experience using business software, databases, and technology platforms efficiently.
Quick adaptability to new systems and processes.
Familiarity with LMS platforms and supporting learning or training programs.
Experience in content administration, reporting, user management, or system support.
Background working in compliance-driven or quality-focused environments.
Proficiency in Microsoft 365 applications such as Outlook, Excel, Teams, and SharePoint.
Skilled in using spreadsheets, reporting tools, and business systems for tracking and management.
Ability to follow detailed SOPs, templates, and checklists accurately while managing multiple priorities.

Skills, Knowledge, and Expertise

Exceptional meticulousness and precision in high-volume task execution.
Effective organization and time management capabilities.
Ability to prioritize work within defined procedural frameworks.
Strong written and verbal communication skills.
Independent working capability with adherence to defined processes.
Collaborative, service-minded attitude toward supporting learners and colleagues.
Accountability and reliability in completing assigned tasks thoroughly.
Diligent commitment to continuous learning and following procedures.

Employee Benefits

Remote-first work culture allowing employees to work from anywhere within Cogstate’s registered countries: USA, Australia, UK.
Generous paid time off including 20 days of vacation, 10 personal leave days, and 10 paid public holidays annually.
401(k) retirement plan with up to 3% company matching contributions.
Competitive base salary with potential additional earnings based on role.
Comprehensive health, dental, and vision insurance with significant company contributions; free vision coverage for full-time employees.
Employer-sponsored short-term and long-term disability and life insurance.
Pre-tax benefits such as Healthcare and Dependent Care Flexible Spending Accounts.
Access to extensive learning and development programs including mentorship and certification support.

Compensation

The annual salary range for this position is $55,000 to $65,000 USD.

Company Culture

At Cogstate, we embrace authenticity, courageous teamwork, and a collaborative spirit. We foster a can-do attitude where challenges are regarded as opportunities, and pace and teamwork lead us toward shared goals.

Additional Information

Applicants with disabilities may request reasonable accommodations under applicable legislation. Assistance in the application process is available upon request.

Cogstate is committed to data privacy and processes applicant information in compliance with international data privacy regulations.

Coordinator, Learning Services