Customer Delivery Driver

About the role

This position is for a customer delivery driver at Tesco’s Ammanford Superstore. The job is hands-on, active, and varied, with each shift bringing different situations. You will represent Tesco on the road and visit customers at home, so the role is about more than driving alone: it also involves friendly service, helpful communication, and care with every delivery.

Typical availability for this role falls within the following windows: Sunday 18:00 to 23:00, Monday 19:00 to 23:00, Friday 18:00 to 23:00, and Saturday 13:00 to 23:00. Contracted hours are normally scheduled within these times, and shifts are confirmed with 3 weeks’ notice. Tesco is open to candidates whose availability is close to, even if not exactly matching, the advertised windows. The standard offer is a minimum of 16 guaranteed hours per week, though there are also opportunities for people who prefer fewer hours, down to a minimum of 12.

What you will do

• Complete the customer shopping journey by delivering orders accurately and on time.
• Keep the van, trays, and other equipment clean, tidy, and well organised.
• Leave the yard free of rubbish and pick up litter whenever it is noticed.
• Make sure trays are cleaned through the tray wash process.
• Load the van as needed and check that it is safe and roadworthy before setting off.
• Speak with customers about any order changes, including short-dated items and substitutions, and offer refunds where customers are unhappy.
• Treat all products and deliveries with care, as if they were your own.
• Explain clearly that customers will not be charged extra for substitutions.
• Deliver orders within the agreed customer time slot.
• Contact the customer before arrival if you are going to be early.
• Contact the store or centre if you expect to be 30 minutes or more late.

What Tesco is looking for

This role suits someone who enjoys working closely with others, building positive relationships, and contributing to a strong team atmosphere. You should be comfortable interacting warmly with customers and colleagues, taking time to understand needs, and showing appreciation. Tesco values people who adapt quickly when customer needs change, embrace change in the workplace, and bring energy and drive to go beyond expectations. Sharing ideas with managers and colleagues to improve the customer experience is also part of the role.

Requirements

• A full or automatic UK, EU, or EEA driving licence held for at least 12 months.
• No more than 3 penalty points on the driving licence.
• Ability to follow GB Domestic Driving Rules.

Pay and benefits

The hourly pay starts at £14.18. For stores inside the M25, the rate rises to £15.45 per hour. Additional location-based payments may also apply.

• Holiday entitlement starts at 20 days plus a personal day, increasing to 22 days after 12 months, in addition to bank holidays.
• Flexible working can be requested from day one.
• Colleague Clubcard savings include 10% off and 15% on pay day weekends, with potential annual savings of up to £2,000, plus an extra card to share with family outside your home.
• Access to free wellbeing services covering mind, body, and life support.
• Life cover equal to five times pay, plus an award-winning pension with matching contributions up to 7.5%.
• A choice of benefits, including discounts, shares, and cycle to work schemes.
• Uniform provided, along with supportive policies for life’s important moments.
• Access to colleague networks for support and connection across different backgrounds.

About Tesco

Tesco aims to be each customer’s preferred way to shop, whether in-store or on the move. Its purpose is to serve customers, communities, and the planet a little better every day. The business places emphasis on responsible and sustainable operations, and on diversity, equity, and inclusion so that colleagues feel represented and can bring their whole selves to work. Tesco is committed to flexible working conversations and to an inclusive, accessible recruitment process.

Additional information

Tesco only recruits people who have reached school-leaver age. In roles that involve working before 6:15 am or after 9:45 pm, or that require work in areas such as the warehouse, beers, wines and spirits, counters, bakery, or driving, candidates must be over 18. Where application volumes are high, the role may close before the advertised end date. Individual feedback is provided only to candidates who attend an interview.