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About NobleAI and Role Overview

NobleAI's VIP Platform is an advanced science-driven AI solution that forecasts complex systems, enabling enterprises to accelerate discovery, enhance product and asset efficiency, and achieve significant commercial outcomes in sectors like energy, chemistry, and manufacturing. By leveraging sparse, multi-source industrial data along with combined physics and chemistry expertise fused with machine learning, the platform optimizes resource recovery, asset functionality, and product quality.

We are looking for a Customer Program Manager to oversee customer projects from initiation through completion, ensuring timely delivery within scope and alignment with client objectives. This position acts as the hub of coordination across account teams, solutions engineers, product managers, and engineering units to facilitate smooth cross-functional collaboration, communication, and outstanding client experiences.

The ideal candidate will be adept at managing complex technical deployments related to AI, machine learning, scientific data, and enterprise software. The role demands excellent project and customer relationship management skills to thrive amid ambiguity in our dynamic startup environment.

Key Responsibilities

Lead complete customer project cycles including pilot executions and proofs-of-concept.
Create comprehensive project schedules, timelines, milestones, resource plans and risk assessments collaboratively with Account Directors and Solutions Engineers.
Conduct project kickoffs establishing clear objectives, deliverables, roles, and success metrics.
Coordinate prioritization, resource deployment, and manage delivery deadlines.
Track project developments, identify and mitigate risks, clear obstacles, and address issues promptly.
Serve as the main point of contact for customers, cultivating trust via transparent and proactive communication.
Manage client expectations balancing business needs with technical feasibility.
Gather and relay customer feedback internally to refine project implementation.
Facilitate cooperation among Account Directors, Solutions Engineering, Product Management, Engineering, AI/ML teams, and other stakeholders.

Qualifications and Experience

Bachelor’s degree in Business, Engineering, Computer Science, or a scientific discipline.
Minimum of 3 years’ experience managing enterprise software implementations or technical projects for customers.
Proven track record of handling multiple simultaneous customer projects.
Strong knowledge of project management practices including Agile, Scrum, Waterfall, or their hybrids.
Excellent organizational, communication, and stakeholder relationship skills.
Experience leading cross-functional technical teams.
Ability to interpret technical details and communicate them clearly to customers.
Exceptional problem-solving, prioritization, and decision-making abilities.
Familiarity with project management tools such as Jira.

Preferred Attributes

Background in AI, machine learning, data science, or scientific software platforms.
Knowledge of chemistry, materials science, manufacturing, energy, or industrial software domains.
Experience managing technical enterprise customers in complex projects.
Certification such as PMP, PMI-ACP, Certified ScrumMaster (CSM) or equivalent.

Success Indicators

Projects delivered on schedule and within budget.
High levels of customer satisfaction and successful adoption of NobleAI’s solutions.
Seamless coordination across technical and commercial internal teams.
Active risk and dependency management throughout projects.
Clear and effective communication with clients and internal teams.

Compensation and Benefits

The company offers a competitive salary and comprehensive benefits including:

Robust medical, dental, vision, disability, and life insurance coverage.
Flexible paid leave and generous holiday allowances.
Remote-first work culture with access to shared office spaces.
401(k) retirement plan with employer matching.
Equity participation.
Annual salary from $115,000 to $135,000 depending on experience and location.
Performance-based bonus structure.

Customer Program Manager