Customer Service Representative

About the Role

We are on the lookout for a motivated and detail-focused Customer Service Representative to join our energetic team. This position involves overseeing and ensuring the efficient processing of customer orders, demand forecasting, and maintaining clear communication with both clients and internal departments. You will play a key role in safeguarding and growing business relationships, boosting customer satisfaction, and aiding sales efforts.

Key Responsibilities

• Plan and procure forecasted demand to secure product availability meeting customer needs.
• Manage customers’ forecasted demand and orders by verifying pricing and ensuring order details are error-free.
• Coordinate delivery schedule changes while keeping customers updated on any modifications or issues.
• Support the Sales team in protecting existing business and exploring new growth opportunities.
• Collaborate closely with internal teams such as logistics and warehouse to address order fulfillment and shipment complications.
• Observe inventory duration metrics to maintain appropriate stock levels and ensure prompt deliveries.
• Adhere to company policies, SOPs, and applicable industry standards.
• Prepare and maintain timely internal and supplier reports with accurate data and effective reporting tools.
• Perform Accounts Receivable reconciliation by matching customer payments to invoices, resolving discrepancies, coordinating with customers and internal stakeholders, and ensuring payments are allocated on time and correctly.

Qualifications and Experience

• Experience in customer service or related roles is preferred.
• Excellent organizational and multitasking capabilities with effective prioritization skills.
• Strong communication and interpersonal abilities.
• Team-oriented with the capacity to cooperate across departments.
• Keen attention to detail ensuring accuracy in order processing and reporting.
• Knowledge of demand planning, inventory management, and order execution is an advantage.
• Proficiency in Microsoft Office applications including Excel, Word, and PowerPoint.
• Adaptable to shifting priorities while maintaining professional handling of customer inquiries.

Education

A Diploma or Bachelor's degree equivalent in Business Administration, Supply Chain, or a related discipline.

Location

Work will be conducted onsite at ESR BizPark@Changi, conveniently located within walking distance of Expo MRT station in Singapore.