Export Operations Coordinator

About the Role

Join Hillebrand Gori, a DHL company, as an Export Operations Coordinator based in Auckland, New Zealand. This fast-paced role involves managing key aspects of export operations, ensuring compliance with company standards, customer needs, and industry best practices.

Key Responsibilities

• Manage daily export operations for both sea freight and airfreight shipments.
• Process export orders within the ERP system and arrange shipment bookings.
• Prepare and oversee all necessary export documentation and handle invoicing for customers and vendors.
• Maintain financial control over shipment files and coordinate timely invoice processing.
• Monitor shipment progress from booking until final departure, updating Flow system milestones and communicating schedule or status changes to customers.
• Coordinate various export shipment types, including Full Container Load (FCL), Less than Container Load (LCL), airfreight consignments, and consolidations as needed.
• Collaborate closely with customers, depots, carriers, shipping lines, transport providers, overseas offices, customs brokers, and regulatory agencies to ensure smooth export operations.
• Uphold professional standards and adhere strictly to company policies, procedures, and commitments.

Candidate Profile and Requirements

• At least 2 to 5 years of experience in freight forwarding or a related export operations role.
• Strong understanding of international freight forwarding, with specific knowledge of sea and airfreight processes.
• Excellent verbal and written communication skills combined with an ability to provide outstanding customer service.
• High attention to detail and accuracy in preparing export documentation.
• Familiarity with Cargowise and Flow management systems is preferred.
• Ability to handle multiple priorities and deadlines effectively.
• Commercial awareness including financial management of shipment files.
• Problem-solving aptitude and strong decision-making capabilities.
• Capability to work independently and collaborate well within a team environment.