Front Office Manager

Overview

We are seeking a dedicated Front Office Manager to lead and oversee all daily operations related to the front desk, guest services, reservations, and lobby area at Diamond Coast Hotel, Enniscrone. This role aims to ensure exceptional guest experiences and operational efficiency within a luxury hospitality setting.

About Diamond Coast Hotel

Situated in Enniscrone, County Sligo, the Diamond Coast Hotel enjoys a spectacular location overlooking the Enniscrone championship golf course, dune landscapes, and five kilometers of golden beaches ideal for water sports and leisure walks. The hotel features 99 spacious and elegantly furnished rooms, many with views of the golf course and dunes. On-site amenities include The Coral Restaurant, a banquet suite accommodating up to 400 guests, meeting rooms, and Stir Bistro.

About Windward Management

The Diamond Coast Hotel is managed by Windward Management, an established hotel operator managing approximately 2,000 keys across Ireland and Continental Europe since 2007. The company focuses on hotel operations, marketing, and financial management with a player-centric culture emphasizing growth, innovation, and professional development.

Key Responsibilities

• Lead day-to-day operations of the front office including reception, reservations, guest service, and lobby management.
• Manage check-in and check-out procedures ensuring seamless guest experiences.
• Handle guest complaints, special requests, VIP arrivals, and group bookings with professionalism and promptness.
• Monitor and implement improvements based on guest feedback from surveys and online reviews.
• Supervise front office operations such as room inventory control, cash handling, and collaboration with housekeeping to maintain room readiness.
• Ensure strict adherence to all hotel policies, brand standards, and financial procedures including night audit operations and revenue verification.
• Recruit, train, schedule, and develop front office personnel fostering a productive and positive team environment.
• Manage departmental budgets, forecasting, and control expenses and labor costs effectively.
• Prepare comprehensive operational reports on a daily, weekly, and monthly basis.
• Lead projects aimed at elevating guest satisfaction and operational improvements.

Candidate Requirements

• A minimum of three years' experience in a similar front office management role.
• Strong leadership abilities coupled with excellent communication and interpersonal skills.

Company Culture

Windward Management nurtures a supportive work environment rooted in respect, collaboration, and excellence. The company values employee innovation and work-life balance, providing tailored growth and professional development opportunities within the hospitality sector.

Terms & Conditions

• Employment Type: Full Time
• Location: Onsite at Diamond Coast Hotel, Bartragh, Enniscrone, County Sligo, Ireland
• Salary Range: Weekly between €38,000 and €40,000
• Application Deadline: Thursday, 27th August 2026