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About the Role

We are seeking a Guest Services Agent who will provide exceptional, personalized assistance to guests, ensuring a welcoming and efficient experience. The candidate will manage a variety of front desk tasks, facilitate guest requests, and coordinate with other departments to maintain smooth operations.

Responsibilities

Deliver personalized and courteous service to exceed guest expectations.
Ensure all guest requests and complaints are handled quickly and appropriately.
Collaborate with other departments for seamless operations through preparation and follow-up.
Keep supervisors fully informed about significant or unusual issues.
Provide detailed knowledge about room locations, rates, property amenities, and local activities.
Serve as the main contact for guests and staff inquiries.
Manage reservations through phone, email, and online platforms, including booking modifications and cancellations.
Perform guest check-ins and check-outs efficiently.
Process payments and conduct night audits, ensuring billing accuracy.
Oversee group check-ins and provide informational briefs for special events such as helicopter group arrivals, weddings, and other gatherings.
Ensure waivers of liability are signed and properly filed under each guest's profile.
Administer rentals for watercraft, fat bikes, and winter ski equipment; book local activities and spa treatments acting as a concierge.
Handle daily gift shop operations including sales processing, restocking, and coordinating inventory needs with supervisors.
Report immediate concerns related to maintenance, safety, health, security, or suspicious activity to supervisors.
Conduct thorough inspections of guest rooms prior to check-in and during evening turndown service in winter.
Assist with breakfast service duties as needed.
Maintain cleanliness in and around the workplace.
Operate in compliance with company policies, procedures, and quality standards.
Fulfill additional duties and projects assigned by the Guest Services & Spa Supervisor.

Requirements

Post-secondary diploma is required.
1-2 years' experience in front desk or guest services roles.
Familiarity with property management systems, point of sale (POS), and switchboard operations is advantageous.
Comfortable handling phone communications.
Excellent communication, interpersonal, organizational, and customer service skills.
A team-oriented attitude with a friendly demeanor and professional appearance.
Highly responsible, dependable, and detail-oriented with strong multitasking ability.
Proficient with Microsoft Office or Google workspace applications.
Flexible availability to accommodate different shifts and schedules.
Willingness to live and work in a remote location in British Columbia, Canada.

Benefits

Shared modern townhouse-style accommodation with scenic mountain views (subsidized).
Complimentary transportation at the beginning and end of the season.
Three meals per day served in the employee cafeteria.
Access to spa facilities and 24-hour gym use, availability permitting.
Free use of sports equipment including skates, cross-country skis, snowshoes, and summer watercraft.
Exclusive discounts on outdoor branded apparel such as Arcteryx and Icebreaker.
Opportunities for heliskiing and heli-sightseeing as well as employee social events.
Work in a welcoming, diverse team environment with colleagues from around the globe.
Save money for travel while enjoying the spectacular Canadian wilderness.

Location

Remote position based in British Columbia, Canada.

Compensation

Starting wage of $19.00 per hour plus gratuities shared among house staff.

Guest Services Agent