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About the Role

This opportunity is offered through a partner company seeking an Implementation Specialist based in Canada. The main focus of this role is to lead customer onboarding efforts and guide organizations in adopting a modern SaaS platform successfully. You will oversee the full implementation lifecycle, from initial discovery to launch, ensuring customers realize value quickly and efficiently.

Working remotely in a collaborative environment, you will engage closely with teams across sales, product, engineering, and customer success. The role blends project ownership, technical configuration, customer training, and strategic stakeholder management to craft seamless customer onboarding experiences while enhancing scalable implementation processes.

This position suits customer-oriented professionals who thrive on solving complex challenges and driving visible impacts.

Key Responsibilities

Manage the complete implementation journey for new customers, from handoff to go-live and post-launch verification.
Conduct kickoff meetings, establish project timelines, define milestones, and coordinate responsibilities among customers and internal teams.
Document business requirements, analyze workflows, operational needs, and specify configuration criteria.
Systematically configure customer programs, workflows, permissions, rules, and platform settings according to specifications.
Validate data integrity, execute testing, troubleshoot issues, and confirm readiness for launch.
Deliver onboarding training sessions tailored to administrators, operational staff, and end users.
Monitor progress, risks, dependencies, and customer responsibilities to ensure successful implementation delivery.
Foster cooperation across multiple departments including sales, customer success, product, engineering, and internal systems teams.
Complete thorough handoffs post-launch and contribute to ongoing process improvements.
Identify and implement enhancements in implementation methodologies, documentation, automation, and scalability.

Candidate Requirements

5 to 8 years of professional experience in enterprise SaaS implementations, customer onboarding, professional services, or similar customer-facing roles.
Demonstrated ability to independently manage implementations from kick-off to successful launch.
Strong project management capabilities including managing timelines, dependencies, risks, and stakeholder expectations.
Skilled in translating business needs into system configurations and operational workflows.
Familiarity with configurable software platforms and aptitude for quickly mastering complex products.
Excellent communication skills for delivering training, aligning stakeholders, and managing expectations.
Exceptional attention to detail, organizational skills, and thorough documentation practices.
Ability to collaborate effectively with sales, customer success, product, and technical teams.
Adaptable and open to evolving processes and customer requirements.
Experience with CRM or customer success platforms like Gainsight, HubSpot, or Salesforce is advantageous.
Background in customer training, enablement, change management, or developing implementation processes is a plus.

Compensation and Benefits

Competitive annual base salary ranging from 85000 to 100000 CAD based on experience, skills, and performance.
Fully remote work setup with flexible working hours.
Professional growth supported via mentorship and continued development opportunities.
Extended medical and dental coverage.
Healthcare spending account, including an annual $3000 Health and Wellness Spending Account.
Employee Assistance Program (EAP) support.
Flexible unlimited paid time off policy based on trust.
Work environment providing meaningful ownership and impact in a fast-paced setting.

Additional Information

This listing is managed by a partner company responsible for all applications, interviews, and hiring decisions. The recruitment process leverages AI tools to review applications objectively, but final decisions are human-made. Applicants should be aware of personal data processing under applicable privacy laws.

Implementation Specialist