- অভিজ্ঞতা
- ৩-৫ বছর
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- শূন্যপদ
- 1
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কাজের বিবরণ
About Braze
Braze is a leading customer engagement platform dedicated to empowering brands to create highly personalized and effective customer experiences. With advanced AI-driven features, Braze enables companies to deliver cross-channel, customized messaging and real-time decision-making. The company is renowned globally for its exceptional workplace culture and innovation, with offices worldwide including Sydney, Australia.
Role Summary
We are looking for an Information Technology Associate to join our Sydney team. This role focuses on providing comprehensive IT support to our employees through both remote and on-site assistance. Key responsibilities include addressing service desk requests such as account and hardware provisioning, maintaining MacOS and iOS hardware, supporting office and conference room technology, and ensuring smooth network connectivity. The position requires physical presence in the office several days weekly and occasional travel to other locations.
Key Responsibilities
- Deliver technical IT support to employees, both remotely and face-to-face
- Troubleshoot hardware and software problems, specifically for Mac systems
- Manage audiovisual setup and troubleshooting for conference rooms and live events
- Support provisioning and de-provisioning of user accounts using Okta and Google Workspace
- Assist with new hire onboarding from a technical standpoint
- Create instructional knowledge base articles for employee self-help
- Oversee device management using JAMF and Google Mobile Device Management (MDM)
- Coordinate IT asset procurement and inventory management
- Perform basic troubleshooting of wired and wireless network issues
- Provide support to remote offices across different time zones during standard shifts
Candidate Profile
- Self-motivated individual capable of managing multiple tasks and prioritizing based on urgency
- Detail-oriented with commitment to completing tasks thoroughly
- Empathetic approach to user support and communication
- Clear and effective communication across email, chat, and video platforms
- Strong technical writing skills for documentation purposes
- Proficient in troubleshooting and administering Apple devices including computers and mobile equipment
- Basic knowledge of wired and wireless network infrastructures
- Experience configuring and resolving issues with Google Meet and Zoom hardware
- 3 to 5 years of experience providing technical support services
Employment and Work Environment
This position is primarily office-based in Sydney, requiring presence up to five days per week with occasional travel to other Braze locations. The role involves supporting colleagues in multiple time zones during standard working hours.
Compensation and Benefits
Braze offers competitive remuneration which might include equity options, along with comprehensive benefits such as retirement plans, flexible paid leave, family support services including fertility benefits and paid parental leave, healthcare coverage (medical, dental, vision, life, disability), and professional growth opportunities with dedicated learning stipends. The company culture emphasizes work-life balance, community involvement, and inclusivity, fostering a positive, supportive, and stimulating workplace.
Diversity and Inclusion
Braze promotes equitable hiring and progression, welcoming candidates from all backgrounds and identities. The recruitment process utilizes AI tools responsibly to focus on candidate qualifications while maintaining fairness and transparency. Braze complies with regulations including New York City Local Law 144 related to AI decision tools and respects privacy and accommodation requests.