Manager - Complete Playground

About Us

Complete Playground stands as Manhattan's largest indoor play facility, spanning 40,000 square feet in central New York City. Our venue offers diverse attractions such as wall climbing, slides, interactive zones, and a dedicated fidget wall. We champion an inclusive space that caters to children of all neurodiverse profiles, highlighted by a premium sensory room designed for calming and rejuvenation.

Role Overview

We are in search of a dynamic Manager to oversee both operational excellence and commercial growth at our facility. This leadership role merges hands-on floor management with strategic oversight on sales, financials, and team development.

Key Responsibilities

• Lead revenue generation efforts by managing sales initiatives and monitoring performance metrics.
• Develop and execute upselling and additional revenue programs.
• Seek new business avenues, including partnerships with local schools, seasonal camp offerings, and special classes.
• Monitor critical KPIs such as visitor numbers, labor cost ratios, and revenue per guest to inform decisions.
• Prepare and manage budgetary requirements and routinely report financial outcomes to senior management.
• Identify, nurture partnerships and sponsorship opportunities aligned with brand goals.
• Maintain brand integrity through consistent on-site and digital marketing materials.
• Collaborate with marketing teams to implement and assess promotional campaigns and special event pricing.
• Ensure daily operational efficiency and uphold stringent standards for safety and cleanliness throughout the entire venue.
• Recruit, train, and lead a diverse multi-departmental staff, fostering a vibrant and safety-conscious culture.
• Serve as the primary liaison for guest feedback, guaranteeing superior customer experiences at all times.

Candidate Requirements

• Minimum of five years management experience, including at least three years in roles emphasizing sales and revenue within hospitality, retail, or family entertainment sectors.
• Proven expertise in closing sales, managing pipelines, and training staff on sales methodologies.
• Strong financial acumen with experience in budget management, controlling labor expenses, and interpreting profit and loss statements.
• Basic marketing knowledge, especially in community outreach and promotional strategy execution.
• Demonstrated leadership in managing teams of 20 or more in fast-paced, high-volume environments.
• Availability to work during weekends and public holidays, which are peak operational periods for the facility.
• Excellent verbal and written communication capabilities for reporting and fostering community relations.

Benefits

• Performance-based bonus incentives.
• Flexible working schedule to help balance work and life commitments.
• Access to training and professional development resources.
• Comprehensive wellness supports to promote employee health and well-being.