Presales Manager

Role Overview

This position involves spearheading performance enhancement, user adoption, and the overall lifecycle oversight of products in the Unified Collaboration domain. The candidate will collaborate intensively with diverse teams such as Sales, Pre-Sales, Engineering, Pricing, Marketing, Legal, Compliance, Operations, and Customer Success to shape product strategy, oversee development and refinement, position the product, and execute market launch plans.

Key Accountabilities

• Lead the product strategy and roadmap execution tailored for Unified Collaboration solutions.
• Collect, analyze, and prioritize product needs based on inputs from clients, sales personnel, and market insights.
• Coordinate with engineering teams to guarantee on-time delivery of product functionalities and upgrades.
• Ensure active participation and accountability in Agile processes including daily stand-ups, sprint planning, reviews, retrospectives, and product demos.
• Track product metrics, user adoption rates, feedback, and essential business indicators to drive ongoing enhancement.
• Maintain comprehensive product documentation, including architecture diagrams, workflows, sequence flows, and user manuals.
• Engage directly with potential and current clients as a subject matter expert to discern business needs and technical requirements.
• Conduct product demos, workshops, and proof-of-concept presentations to support sales and pre-sales efforts.
• Collaborate with cross-functional teams such as Marketing, Pricing, Operations, Legal, and Customer Success to assure proper product positioning, launch coordination, and issue resolution.
• Monitor industry trends, competitor activities, and emerging technologies to identify growth and enhancement opportunities.

Candidate Profile

• Bachelor’s degree in Engineering, Technology, Business, or comparable qualification; an MBA/PGDM or specialization in Product Management is a plus.
• 4 to 7 years’ background in Product Management, Product Marketing, Pre-Sales, Solution Consulting, or Sales Engineering.
• Experience with Unified Communications, Collaboration, Cloud, SaaS, Contact Center, or Telecom products preferred.
• Familiarity with agile methodologies and product development frameworks.
• Strong capability in client interaction, stakeholder communication, and product demonstrations.
• Proficient in MS Office suite and collaboration tools.
• Excellent analytical, communication, and problem-solving skills.

Working Conditions and Additional Information

• Mandatory presence at the office five days a week.
• Flexibility to work in rotational shifts based on business needs.