Strategy and Operations Associate

Why this role matters

OneTrack is a profitable AI company in a strong growth phase, building software for warehouses and logistics. The business already has product-market fit and recognizable enterprise customers, and it is expanding quickly across sales, marketing, communications, people, and core company operations. Because the team’s work is growing faster than headcount, the company is looking for a versatile operator who can step into the highest-leverage problems and help move the business forward. This position reports to the Chief of Staff and is considered a foundational addition to the operating team.

What you will do

In the Strategy & Operations Associate role, you will partner closely with company leaders to solve the most important cross-functional and often undefined challenges. Your work may shift from building a new go-to-market motion to launching a brand initiative, improving the employee experience, or automating an internal process with AI tools.

You will be expected to frame the problem, organize the work, and deliver the solution, whether that means creating a market-entry plan, a launch playbook, a recruiting process, or an AI-driven workflow that replaces manual work. The role is broad by design, and it is suited to someone who wants exposure to how a company is built from the inside and is energized by creating structure where none exists.

Responsibilities

• Work across the company’s most urgent initiatives, partnering with leadership to scope, plan, and execute projects in go-to-market, marketing, communications, employee experience, and internal operations.
• Turn strategic ideas into practical execution by creating processes, launching programs, building internal tools, and seeing work through to completion.
• Identify repetitive, manual, or judgment-heavy workflows and redesign them using AI agents and automation.
• Support go-to-market and marketing efforts, including sales initiatives, campaign launches, content creation, and external communications.
• Move between strategy and execution on topics such as positioning, segmentation, pricing experiments, writing announcements, briefing agencies, and tailoring pitches.
• Help shape a strong employee experience by supporting development programs, team rituals, recruiting efforts, and the day-to-day details that build team culture.
• Take initiative by spotting opportunities, proposing solutions, and acting quickly without waiting for direction on every step.

Experience and qualifications

The ideal candidate brings 2 to 5 years of experience in a fast-moving, high-ownership environment such as top-tier consulting, investment banking, private equity, a high-growth startup, an early founding team, or a Chief of Staff role at a venture-backed company.

You should be an excellent written and verbal communicator who can draft launch communications, brief executives, and explain new processes clearly to new team members.

Strong prioritization skills and sound judgment are essential, especially when multiple urgent tasks compete for attention.

Hands-on familiarity with modern AI tools is important, along with a clear perspective on how automation and agents can improve company operations. Experience building workflows with tools such as LLMs, Claude, ChatGPT, Lovable, Replit, or similar platforms is a plus.

The role also calls for creativity, resourcefulness, and comfort starting from a blank page, plus a strong bias toward action and a willingness to test imperfect solutions rather than waiting for a perfect plan.

Interest in warehouses, logistics, and physical operations is beneficial, while a genuine curiosity about how things are built is considered essential.

Compensation and location

The company is primarily based in New York and Chicago, but remote employees are welcome. Compensation is based on experience and is estimated at $110,000 to $130,000 annually. This role also offers a performance-based cash bonus and equity awards.