UK Payroll Associate

About Vistra and the Role

Vistra is dedicated to enabling progress by simplifying the complexities of global business. We empower clients to drive global progress without obstacles. Our culture fosters collaboration and initiative. We are looking to expand our award-winning Global Payroll division, specifically the iiPay business, by hiring a UK Payroll Associate. This permanent, full-time role can be based remotely from our UK, Hungary, Romania, or Poland offices, with occasional office visits as needed.

Key Responsibilities

• Manage and accurately deliver UK payrolls for a portfolio of international client accounts, coordinating closely with client requirements to ensure compliance and accuracy.
• Adhere to scheduled payroll delivery dates by effectively managing time and maintaining direct communications with clients to meet or surpass deadlines and service expectations; escalate any issues internally as required.
• Continuously improve payroll systems, processes, and delivery methods to enhance efficiency and quality within the client service environment.
• Maintain clear and proactive communication with clients, the implementation team, and account managers to ensure transparency and smooth operation.
• Develop and sustain comprehensive knowledge of UK payroll legislation, statutory requirements, and deadlines, serving as the primary operational contact for UK payroll matters.
• Contribute to or lead projects aimed at improving company systems, processes, or functions related to payroll operations.
• Manage and resolve client escalations effectively while collaborating with the payroll provider management team to refine processes across the partner network.

Required Qualifications and Experience

• At least 2 years of experience processing UK payrolls within a multi-client environment, managing diverse payrolls and client relationships.
• Proven ability to deliver UK payroll under strict service level agreements, with expertise in handling complex payroll elements and varied terms and conditions.
• Familiarity with different pension schemes, salary sacrifice options, and auto-enrolment processes compliant with UK legislation.
• Experience working with a range of international clients, including both small businesses and large corporations such as FTSE and Fortune 500 companies, demonstrating strong client communication and relationship-building skills.
• Proven professional motivation, excellent communication, attention to detail, organizational skills, and ability to maintain high customer satisfaction.
• Intermediate to advanced skills in Microsoft Excel for effective data management and manipulation.
• Experience operating within regulated service delivery environments, such as ISAE 3402 or SSAE 16 standards.

Additional Information

This role offers flexibility with remote work arrangements including fully remote, hybrid, or office-based options based on the employee's preference and needs. The opportunity provides an engaging and motivating work culture supporting personal and professional growth in a leading global payroll service provider.