- Erfahrung
- 5+ Jahre
- Gehalt
- EUR 53,000 – EUR 65,000 / year
- Stellenangebote
- 1
- Veröffentlicht
- vor 5 Stunden
- Arbeitsmodus
- Arbeiten von zu Hause
- Wieder aufnehmen
- Bewerbung erforderlich
Stellenbeschreibung
Company Overview
Patch My PC is dedicated to enhancing lives by providing a trusted enterprise solution that automates and manages third-party updates for over 10,000 customers and more than 30 million devices globally. Originating as a free app-update tool, it now supports IT and Security teams through Microsoft ConfigMgr, Intune, and WSUS. Our fully remote team of 150 passionate individuals thrives on core values focused on customer impact, teamwork, and continuous improvement.
Role Summary
We are on the lookout for a seasoned and proactive Account Manager to spearhead the engagement strategy with our extensive portfolio of 600+ clients across SMB, Mid-Market, and Channel Partner sectors worldwide. This remote role involves collaborating with regional Customer Engineers and leadership based in the US, driving revenue growth and customer retention. Occasional travel may be required for industry events and internal gatherings.
Key Responsibilities
- Develop and maintain strong customer relationships to ensure satisfaction and loyalty.
- Serve as a trusted consultant by aligning client needs with our solutions.
- Discover and pursue upselling and cross-selling opportunities to increase revenue and account value.
- Oversee contract renewals and negotiations for smooth customer experiences.
- Respond to customer inquiries, resolve issues swiftly, and proactively enhance engagement.
- Keep abreast of industry trends and competitor activities to offer strategic guidance to clients.
- Effectively prioritize workload and manage multiple accounts concurrently.
Qualifications and Skills
- Minimum 5 years of B2B customer-facing sales experience spanning SMB, Mid-Market, and Channel segments.
- Proven success in managing complex customer relationships and delivering tangible business outcomes.
- Exceptional commercial insight with a history of meeting or surpassing revenue and renewal goals.
- Strong communication, negotiation, and stakeholder engagement abilities.
- A growth-oriented mindset, receptive to feedback and committed to continual development.
- Expertise in CRM tools like Salesforce and data-driven sales methodologies.
- Preferred: Experience in software sales and background in business development or consultative selling.
Compensation and Benefits
Annual salary ranges from €53,000 to €65,000, dependent on experience and location.
- Internet stipend
- Generous pension plan with 200% matching up to 10%
- Death in service and income protection coverage
- Health and wellness programs
- Annual leave, holiday days, volunteer days, sick leave, and bereavement leave
- Tuition reimbursement and charitable donation matching
- Gym and fitness reimbursement
Interview Process
The multi-stage interview process evaluates relationship management, problem-solving, teamwork, and alignment with our core values. It includes initial screening, hiring manager discussion, scenario-based exercises, team interviews, cross-functional leadership talks, and a final meeting with our CEO.
Equal Opportunity Statement
Patch My PC values diversity and inclusion, encouraging applications from women, minorities, individuals with disabilities, and veterans. AI tools may assist in application review, but final hiring decisions are made by humans.