Appointment Setter

About Staff My Company

Staff My Company is dedicated to establishing, managing, and refining offshore teams that prioritize measurable outcomes. The company strives to deliver efficient and well-organized teams to boost productivity and enhance service quality for their clients. With a focus on operational discipline and transparent performance goals, the environment supports professional development and fosters ongoing process improvements, ensuring dependable service delivery on a global scale.

Role Overview

The role available is a full-time, on-premises Appointment Setter position located in Pristina. This position involves reaching out to prospective and current clients to share essential service information and secure confirmed appointments for the sales group. Responsibilities include handling both outgoing and incoming calls daily, managing appointment calendars, accurately inputting data into CRM or tracking tools, and promptly following up on potential leads. Collaboration with sales and operations teams is vital to verify appointment details, reschedule as necessary, and keep communication seamless between customers and internal teams. Achieving set performance benchmarks, professionalism in client interactions, and maintaining a constructive and service-oriented approach are crucial for success in this function.

Qualifications and Requirements

• Proven ability in scheduling and managing appointments, including effectively organizing calendars and meetings.
• Competence in lead generation, including identifying, qualifying prospects, and maintaining orderly lead documentation.
• Strong spoken and written English communication skills capable of conveying information clearly and concisely.
• Excellence in customer service, showing patience, professionalism, and commitment to client satisfaction.
• Prior involvement in call centers, sales support, or other client-facing roles is highly advantageous.
• Familiarity with basic computer applications, CRM platforms, and telephony software is preferred.
• Capability and willingness to work on-site in Pristina, consistently meet performance goals, and demonstrate dependable attendance.