Assistant Operations Manager

About the Role

As the Assistant Operations Manager, you will be responsible for overseeing the operational execution of the Primo Program and ensuring the program runs smoothly under effective governance. You will manage the entire lifecycle of bus operators, including their onboarding, offboarding, and compliance with the program's requirements.

Key Responsibilities

• Manage all aspects of the Primo Program’s operational implementation and governance.
• Oversee the bus operator lifecycle, ensuring compliance and smooth transitions.
• Drive initiatives such as Primo Tag activation and execution of Clickwrap Agreements.
• Lead Primo Branding activities and merchandise management, including procurement, inventory control, and distribution across various regions.
• Coordinate with vendors related to branding and merchandising to meet key results effectively.
• Facilitate new initiatives, pilot programs, and process improvements by collaborating across functions and monitoring their outcomes.
• Work closely with supply chain, product, design, marketing, finance, and regional teams to assure seamless delivery of program goals.
• Prepare regular performance reports—weekly, biweekly, and monthly—that summarize targets versus achievements and support review meetings with regional teams.
• Analyze operational and business data to detect trends, identify risks, and suggest corrective measures to enhance program performance.
• Track key performance indicators (KPIs) by developing dashboards, scorecards, and trackers that provide actionable insights into program adoption and execution.
• Collaborate with the finance team to oversee vendor payments, bus operator reimbursements, billing processes, and purchase order management, while closely monitoring expenditure against budget allocations and ensuring timely spend provisioning.
• Manage the scheduling and execution of the Primo WhatsApp communication calendar to keep partners updated and engaged with important program initiatives.

Additional Information

This position involves close coordination with internal and external stakeholders and demands rigorous tracking and reporting to ensure program excellence and governance compliance.