- Erfahrung
- 1–2 Jahre
- Gehalt
- —
- Stellenangebote
- 1
- Veröffentlicht
- vor 8 Stunden
- Arbeitsmodus
- Arbeiten von zu Hause
- Ausbildung
- Hochschulreife oder gleichwertiger Abschluss
- Teilnahmeberechtigung
- Candidates with a high school diploma or equivalent can apply. Some college-level coursework is preferred. Applicants should have either at least 1 year of productivity-based customer service or call center experience, or at least 2 years in customer service. Previous healthcare experience is prefe…
- Wieder aufnehmen
- Bewerbung erforderlich
Stellenbeschreibung
About Sharecare
Sharecare is a digital health company that helps people bring their health information together and manage it in one place, regardless of where they are in their health journey. Its virtual health platform uses data and technology to support individuals, healthcare providers, employers, health plans, government bodies, and communities in improving well-being at both the individual and population level. The company’s mission is rooted in the belief that people are better together, and it aims to make quality care easier to access and more affordable for everyone.
Role Overview
CareLinx, part of Sharecare, is hiring a Care Advisor to support its Payer Operations business. This role focuses on helping families find non-medical in-home caregivers, guiding them through interviews and the hiring process, and staying involved after the match to make sure the relationship continues to work well. The Care Advisor acts as a key contact for both families and caregivers, helping with candidate searches, interview coordination, onboarding support, and ongoing retention efforts.
In this position, you will be the go-to resource for CareLinx-related support. The role suits someone who genuinely enjoys working with people, communicates with empathy, and takes pride in delivering excellent customer service. You should be comfortable learning about health plan partners, working in a fast-moving tech-driven environment, maintaining high professional standards, and performing well while working remotely.
Key Responsibilities
- Guide members through the caregiver search process by building rapport and communicating clearly in a call center setting.
- Continue supporting families and caregivers after the hire to help maintain the relationship and overall satisfaction.
- Record detailed and accurate documentation of all family and caregiver interactions in CareLinx’s EHR system.
- Collaborate professionally with teammates and other CareLinx departments.
- Communicate effectively through phone, email, and text with strong verbal and written skills.
Required Skills and Attributes
- Strong time management and attention to detail.
- Clear and effective verbal and written communication.
- Good organization and the ability to manage multiple tasks at once.
- A results-oriented mindset with strong problem-solving ability.
- Comfort working in a remote space without distractions.
- Professional, self-assured, and approachable manner.
- Working knowledge of Microsoft Office Suite.
- Ability to handle confidential information carefully and use sound judgment.
- Willingness to meet performance goals established by CareLinx.
- Openness to take on additional duties as needed.
Qualifications
A high school diploma or equivalent is required. Some college-level coursework is preferred. Candidates should have at least 1 year of experience in a productivity-based customer service role or call center environment, or at least 2 years of experience in customer service. Prior healthcare experience is preferred.
Equal Opportunity Notice
Sharecare and its subsidiaries are equal opportunity employers and use E-Verify. All qualified applicants will be considered without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay status, disability, genetic information, protected veteran status, or any other legally protected status.