Care Coordinator

About Sword Health

Sword is transforming healthcare by integrating artificial intelligence to deliver innovative and scalable care solutions. Founded in 2020, Sword has developed a pioneering AI Care platform that spans Musculoskeletal, Women's Health, Cardiometabolic, and Mental Health fields. Their AI-native care programs provide continuous, 24/7 support including physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior modification. The company serves over 1 million members globally, completing more than 15 million AI-assisted sessions and saving enterprise clients substantial healthcare costs. Sword is backed by extensive clinical research, patents, and significant investment.

Role Overview

As a Care Coordinator, you will be integral in supporting individuals suffering from musculoskeletal pain by facilitating exceptional member care and engagement through various communication channels. You will work closely with clinical teams to ensure smooth coordination of care, making use of AI-powered tools and internal systems to resolve member inquiries and technical issues efficiently.

Key Responsibilities

• Deliver outstanding support via SMS, email, and phone, demonstrating empathy and solution-driven care to members.
• Coordinate continuous care alongside clinical teams to manage member progress and inquiries seamlessly.
• Utilize internal dashboards, AI utilities, and workflows to address member questions and troubleshoot device or technology concerns.
• Build personalized human connections with members throughout their participation in Sword's AI Care programs.
• Manage multiple tasks effectively in a fast-paced environment, maintaining strong organizational skills.

Qualifications and Skills

• Bachelor’s degree or a minimum of two years relevant experience in customer service-oriented roles.
• At least one year’s experience in customer service, technical support, call centers, or health technology environments.
• Basic proficiency with AI-based applications and ability to integrate AI into daily workflows.
• Proficient in using Google Workspace tools such as Docs, Sheets, and Slides.
• Exceptional multitasking ability, capable of simultaneously listening, speaking, and typing in high-pressure settings.
• Strong written and verbal communication skills tailored to diverse organizational audiences.
• Empathetic approach with critical thinking skills to navigate complex customer service scenarios.
• Highly accountable, resourceful, and committed to delivering high-quality results.

Compensation and Career Progression

Compensation includes base salary, potential variable bonuses, and equity options, with flexibility for adjustment based on demonstrated performance and impact. Salaries are influenced by skills, experience, location, and market demand. Additional benefits supplement total compensation.

Benefits and Perks

• Comprehensive health, dental, and vision insurance.
• Life and accidental death & dismemberment insurance.
• Financial advisory and supplemental insurance including accident, hospital, and critical illness coverage.
• Health savings account options and equity shares.
• Discretionary paid time off and parental leave.
• 401(k) retirement savings plan.
• Flexible working hours within a remote-first environment.
• Paid company holidays.
• Access to a free digital therapist for employees and their families.

Additional Information

Applicants must have legal authorization to work in the United States; no visa sponsorship is provided. Sword Health complies with federal and state civil rights laws and maintains a non-discriminatory workplace. The hiring process may involve AI-assisted tools to help evaluate applications, but final decisions are made by humans. Contact the company for details on data handling practices.