Chat Support Executive

About the Role

We are urgently seeking enthusiastic and customer-oriented professionals to join our One Plus+ international chat support project. This role focuses on managing customer interactions through chat, providing technical assistance, e-commerce customer support, and ensuring a high-quality service experience. Candidates should be adept at written communication, problem-solving, and multitasking, particularly within the realm of mobile technology and consumer electronics.

Key Responsibilities

• Respond promptly and accurately to customer queries via chat.
• Support customers with service inquiries, technical issues, and e-commerce concerns.
• Efficiently manage up to three conversations simultaneously while upholding service quality standards.
• Identify customer needs and apply solutions aligned with established guidelines.
• Escalate complicated or unresolved cases to the appropriate departments.
• Document all customer interactions and resolutions thoroughly.
• Maintain standards related to quality, attendance, productivity, and compliance.
• Stay informed on product updates, technical specifications, and company policies.
• Consistently meet or exceed performance goals individually and within the team.

Eligibility and Requirements

• Graduate in any discipline; fresh graduates are encouraged to apply.
• Prior experience in chat support roles is preferred but not mandatory.
• Excellent written and spoken English communication skills.
• Typing speed should be at least 35 words per minute.
• Strong customer focus and problem-solving aptitude.
• Technical proficiency with smartphones, consumer electronics, and digital products.
• Ability to operate multiple software applications and web tools efficiently.
• Comfortable in handling multiple tasks in a fast-paced environment.

Work Schedule

• Six working days per week.
• Shifts available: 9:00 AM to 6:00 PM and 12:00 PM to 9:00 PM.
• Rotational shifts apply for male employees based on business needs.

Additional Information

This position is based in Delhi-NCR and involves onsite work during the day shift only. Interested candidates can contact Altaf Saifi at the provided phone number for further information.