Client Service Manager

About The Hinckley Company

Founded in 1928, Hinckley Yachts has continuously redefined the possibilities of boating through innovative design, superior craftsmanship, and unwavering commitment to excellence. Joining our team means embracing a culture that values precision, inquisitiveness, and proactive effort, where your contributions will not only uphold a long tradition but also influence the future of yacht building and service.

Role Overview

The Client Service Manager plays a pivotal role within our service yard, overseeing project coordination, troubleshooting, and ensuring every vessel receives exceptional care aligned with our high standards. This position is ideal for individuals who excel in dynamic environments, build strong client relationships, and take pride in delivering craftsmanship and superior service quality.

Key Responsibilities

• Maintain and nurture robust relationships with clients, serving as their primary point of contact for service needs and updates during repairs.
• Develop detailed work orders that itemize parts, labor, and associated costs; conduct off-site inspections to assess vessels and provide accurate estimates.
• Collaborate closely with supervisors and team leaders to efficiently schedule personnel and equipment, ensuring smooth yard operations and adherence to delivery commitments.
• Conduct thorough quality inspections prior to invoicing and vessel handover, monitor ongoing service projects, and secure client approval for any additional or altered work scopes.
• Professionally promote supplementary services, parts, and accessories; support sales activities during boat shows and marketing events; perform any other assigned duties.

Candidate Requirements

• Experience in selling technical services or luxury goods and services is essential.
• Capability to interpret blueprints, technical drawings, and related documentation accurately.
• Competence in preparing financial reports and formal contracts.
• Proven ability in estimating repair costs, including labor hours and materials, with a preference for prior boatyard or shipyard work experience.
• Proficiency in Microsoft Word and Excel applications.

What We Offer

We foster a workplace culture that champions teamwork, continuous professional growth, and pride in detailed workmanship. Our inclusive environment values diversity and ensures equal opportunity for all employees without discrimination.

Hinckley provides competitive compensation, comprehensive health, dental, and vision insurance, a full suite of benefits, ample paid time off, and the unique advantage of working in a picturesque waterfront setting.

This opportunity includes a self-driven earning potential through our service manager incentive plan, ideal for motivated professionals aiming to maximize both performance and income.

Join us to become part of a committed group of artisans, engineers, and specialists dedicated to setting standards of excellence in the yachting industry.