Coordinator - In Room Dining

About the Role

The Ritz-Carlton Hotel Company, L.L.C. presents an opportunity for an In Room Dining Coordinator based in Saudi Arabia at AMAALA, An Nu'aylah. This position is full-time and requires physical presence at the location. The role focuses on administrative support and customer hospitality excellence aligned with The Ritz-Carlton's renowned standards.

Key Duties and Responsibilities

• Utilize computer systems to enter, update, and retrieve data including records, files, and guest reservations.
• Communicate effectively via various mediums including computer software, mail, and facsimile to transmit information and documents.
• Operate office equipment other than computers to facilitate daily administrative tasks.
• Prepare official correspondence, memos, and documents using word processing and presentation software.
• Manage incoming and outgoing mail by sorting, date stamping, and distribution to appropriate departments.
• Create and maintain both electronic and physical filing systems for managing records and reports efficiently.
• Compile and file records concerning office operations, transactions, and activities, ensuring data accuracy.
• Respond promptly and professionally to guest inquiries using clear verbal and written communication skills.
• Adhere strictly to company policies, maintain a clean, professional appearance, and protect confidential information and company assets.
• Deliver exceptional guest service by adhering to The Ritz-Carlton Gold Standards, welcoming guests warmly, anticipating their needs, and assisting those with disabilities.
• Develop positive interpersonal relationships with team members, support collaborative efforts, and engage constructively with colleagues’ concerns.
• Perform physical activities including moving, lifting, pushing or pulling items weighing up to 10 pounds as necessary.
• Fulfill any other reasonable tasks assigned by supervisors to ensure smooth operations.

Qualifications and Requirements

• Ability to use computers and point of sale systems proficiently.
• Skillful in preparing accurate written documents and effectively handling telephone communications with proper etiquette.
• Strong interpersonal communication skills, both verbal and written, with a professional demeanor.
• Commitment to maintaining confidentiality and protecting company assets.
• Physical ability to handle light lifting and moving tasks related to office duties.

Additional Information

Job number for reference: 26084694. This is a non-management role categorized under Administrative. The Ritz-Carlton is an equal opportunity employer committed to a diverse and inclusive workplace. The company prides itself on delivering outstanding luxury hospitality experiences worldwide, driven by its Gold Standards including Employee Promise, Credo, and Service Values. Joining this team offers an empowering environment to grow professionally within a celebrated global brand.