Crisis Worker

Position Summary

Shared Health is seeking a dedicated Crisis Worker to join the Crisis Response Centre team in Winnipeg. The role involves providing essential supportive services to adults experiencing mental health or psychosocial crises. Operating under clinical supervision, the incumbent will contribute to client care, maintain safety and order at the facility, and assist in various related duties.

Key Responsibilities

• Foster and maintain crucial working relationships with clients, families, and clinical teams.
• Provide ongoing client and family support, including monitoring of client well-being.
• Maintain accurate and timely documentation of interventions and client progress.
• Ensure upkeep and maintenance of the Crisis Response Centre premises.
• Perform additional responsibilities as assigned to support the Centre's operations.

Qualifications and Experience

• At least two years of para-professional experience supporting adults with mental illness is required.
• Understanding and application of recovery-oriented principles and trauma-informed care.
• Familiarity with a broad spectrum of mental health conditions and community mental health programs.
• Knowledge of relevant legislation including the Mental Health Act, Personal Health Information Act, and Child & Family Services Act.
• Experience with crisis intervention theories, risk management, suicide prevention (ASIST and assessment skills), and working with individuals affected by substance use.

Education and Certifications

• Completion of high school education meeting Manitoba Standards is required.
• A diploma in Social Services or related health disciplines from a recognized community college is preferred.
• Equivalent combinations of education and experience may be considered.
• Possession or willingness to obtain Mental Health First Aid, ASIST, and Safe Food Handling certifications.
• Proficiency in computers, including Internet navigation and Microsoft Office applications (Word, Outlook, EMR).
• Addiction-related training is advantageous.
• Bilingual proficiency (French/English) is preferable due to the Centre's service mandate.

Additional Requirements and Skills

• Valid Manitoba Class 5 driver’s license is mandatory.
• Capability to work independently and collaboratively within a team environment.
• Strong communication skills, both verbal and written, with demonstrated interpersonal effectiveness.
• Effective time management, crisis intervention, and problem-solving abilities.
• Adherence to the Respectful Workplace Policy and Workplace Safety regulations.
• Respect for confidentiality and cultural diversity in client care.

Work Schedule and Conditions

• This position requires working days, evenings, nights, and weekend shifts as needed.
• Work involves handling unexpected deadlines, interruptions, and a range of client and environmental duties, including light physical tasks.

Additional Information

The employer may create an eligibility list from this posting valid for up to six months. Potential employees must provide current satisfactory criminal records and abuse registry checks as employment conditions. This role cannot be combined with other Shared Health positions exceeding full-time equivalency.

Shared Health encourages applications from all qualified individuals, including Indigenous applicants and people with disabilities, and offers accommodations throughout the recruitment process upon request.