Customer Care Executive

About Pragati Green Meadows

Pragati Green Meadows, established in 1993, has expanded across various growing Indian markets including Real Estate, Resorts, Construction, and Bio-Pharma. The group is renowned for its dedication to integrity, quality, and excellence. Pragati Resorts is among the world's pioneer resorts with certifications in integrated environmental management systems (ISO 9001: 2015, ISO 14001: 2015, ISO 45001: 2018), Organic Certification, and IGBC Platinum rating. It has earned numerous accolades at state, national, and international levels, serving as a prominent venue for large-scale conferences and events for over 30 years. The group's ventures encompass Realty, Hospitality, Horticulture, Bio-Pharma, and Health & Wellness sectors.

Key Responsibilities

• Respond promptly to inbound calls addressing member inquiries.
• Conduct field verification to confirm members' addresses.
• Record and manage contact information for members.
• Compile comprehensive data from address verification activities.
• Communicate with members via email regarding any pending dues.
• Follow up diligently with members on outstanding payments.
• Assist in dues collection utilizing data provided by the tele-calling team.
• Dispatch due letters physically through postal services.
• Deliver important documents and Bio-Pharma products to members.
• Organize seasonal fruit distribution to members.
• Coordinate replantation activities as required.
• Liaise with the resort team to resolve member grievances and issues.
• Clarify details about membership fees and associated benefits to members.
• Update member records within the internal software under the supervision of the Reporting Manager.
• Manage timely communications to members as needed.
• Provide updates on plot status to members.
• Maintain and update member information in the internal application.

Key Skills and Qualifications

• Professional and courteous demeanor.
• Proficient verbal and written communication skills in English.
• Strong interpersonal abilities; fluent spoken skills in Telugu, Hindi, and English.
• Prior experience in BPO, customer support, or collections departments is advantageous.

Additional Information

This position is based at the corporate office located in Jubilee Hills, Hyderabad. Candidates must be graduates with 0.5 to 2 years of relevant experience. Interested applicants may contact the HR department for further queries.