Customer Care Representative

About Platinum Fundraising

Platinum Fundraising has been dedicated to supporting coaches, teachers, and volunteers in making a significant impact on children's lives for over 25 years. Our organization partners with schools, youth athletic teams, churches, and non-profits to raise substantial funds through proven programs that empower children and fortify communities.

Job Overview and Responsibilities

Join our Customer Care Team to build enduring relationships with our clients and support them in achieving their fundraising goals. Your role will involve furnishing exceptional customer service and managing communications related to fundraiser campaigns.

• Deliver exceptional customer support.
• Act as the main post-fundraiser contact for sponsors and participants, providing timely assistance with inquiries, purchases, and general support.
• Diagnose and resolve issues regarding fundraiser cards, associated stores, purchases, and shipments.
• Manage incoming calls on the company’s main line promptly, directing calls appropriately.
• Provide accurate details about shipping status, delivery schedules, and order tracking.
• Efficiently process order forms, card orders, and prize fulfillment.
• Prepare and dispatch fundraising materials, including cards, order forms, posters, prizes, and supplies.
• Assemble and organize custom fundraiser packets with sponsor-specific information.
• Support inventory organization such as restocking prize shelves as needed.
• Assist part-time staff with shipment preparation, envelope stuffing, and packaging fundraiser materials.
• Collaborate with the Sales team to ensure sponsors receive necessary support and materials for active fundraisers.
• Maintain focus on accuracy and efficiency within a fast-paced environment handling multiple campaigns simultaneously.
• Respond to inquiries via phone and email, process orders, and maintain customer records.
• Handle customer issues with professionalism and problem-solving.
• Document all customer interactions and maintain detailed records.
• Perform various administrative tasks to aid team operations.
• Rapidly and accurately enter orders prior to shipment.
• Support packaging and organizing fundraising kickoff materials if required.

Eligibility and Qualifications

• Preferred prior experience in customer service fields such as retail, hospitality, or call center environments.
• Completion of a bachelor’s or four-year degree is required.
• Excellent verbal and written communication capabilities.
• Strong attention to detail with the ability to work quickly without compromising accuracy.
• Comfortable with a combination of phone and hands-on work and willing to assist wherever needed.
• Maintain reliability and punctuality consistently.
• Typing speed of at least 35 words per minute with precision.
• Highly organized with a detail-oriented and problem-solving mindset.
• Passionate about helping others and thriving in team environments.

Bonus Skills

• Experience with design and video software such as Adobe Illustrator, Photoshop, After Effects, InDesign, or Premiere Pro.
• Familiarity with MS Access, HTML, JavaScript, SQL, or IT support.
• Comfortable with technology setups including PCs, monitors, and printers.
• Bilingual skills in English and Spanish are advantageous.

Compensation and Benefits

• Hourly wage of $22.28 with availability of optional overtime.
• Medical, dental, and vision insurance with company contributions.
• Access to Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Employee Assistance Program (EAP) and employee discount programs.
• Paid time off, paid holidays, veterans floating holiday, and bereavement leave.
• Paid training and annual salary reviews.
• Stable weekday day-shift schedule with no weekends or late shifts.
• Opportunities for career advancement.

Work Environment and Perks

• Comprehensive paid training to ensure success in the role.
• Relaxed dress code promoting comfort and performance.
• Complimentary office snacks including fresh bagels, fruit, coffee, and tea to foster good energy.
• Access to luxury massage chairs and LoveSacs for relaxation during breaks.
• Ergonomic workstations including office chairs and balance ball chairs.
• Office atmosphere enhanced with high-quality Sonos sound system playing various music.

Schedule and Location

This is an in-person full-time position located in Fort Lauderdale, FL. The work schedule is Monday through Friday during daytime hours with no remote or hybrid options available.