Customer Service Administrator

About Vault Logistics

Vault Logistics is a prominent logistics company offering flexible and dependable end-to-end supply chain solutions tailored for businesses of diverse scales. The firm emphasizes cultivating long-lasting relationships with clients while continually striving to surpass expectations through a wide range of services, including warehousing, container yard storage, transportation, freight forwarding, and customs clearance. Vault Logistics manages every phase of the logistic process with a focus on professionalism, growth, and trust.

Role Overview

This full-time position based onsite in Jeddah involves serving as a Customer Service Administrator. The key responsibilities include managing daily customer communications through phone, email, and face-to-face meetings to provide prompt and precise assistance. The role encompasses updating order statuses, collaborating with operations and logistics teams, tracking shipments, resolving service-related issues, maintaining customer records, preparing service documentation, supporting warehouse operations paperwork, and conducting follow-ups to ensure customer satisfaction.

Additional Responsibilities

• Identifying recurring customer issues and recommending process enhancements
• Maintaining transparent and efficient communication between internal departments and external customers

Qualifications & Skills

• Strong customer-centric skills focusing on service excellence and speedy issue resolution
• Ability to manage and improve customer experience through professional and solution-driven interactions
• Effective written and verbal communication skills facilitating coordination with clients and internal teams
• Preferably recent graduates
• Good organization, time handling, and meticulous data entry skills
• Proficiency in standard office software
• Capacity to work onsite in Jeddah in a collaborative team setting
• Diploma or bachelor's degree in Business, Administration, Logistics, or related fields is a plus