Customer Service Representative

About Saint-Gobain

Saint-Gobain is a global leader in designing, manufacturing, and distributing materials and solutions across construction, mobility, and industrial sectors. Through continuous innovation, they offer integrated solutions aimed at sustainability and performance for everyday life, including renovating buildings, light construction, and decarbonizing construction and industry. Their commitment includes reducing carbon footprints, enhancing resource efficiency, and promoting circular economy principles. Guided by the purpose "MAKING THE WORLD A BETTER HOME," Saint-Gobain strives to create solutions that enhance individual and collective wellbeing without compromising future generations.

Key Responsibilities

• Act as the main contact for stock restocking orders, direct customer shipments (credit orders), and branch deliveries within the Northwestern Region.
• Coordinate and communicate updates on orders, delivery timelines, and shipment statuses with regional sales teams and representatives.
• Ensure accurate and prompt processing of customer orders adhering to company policies and expected service levels.
• Address inquiries and non-technical complaints from sales teams professionally and within set timeframes.
• Maintain precise records of customer interactions, orders, and delivery paperwork.
• Collaborate closely with Production and Operations teams to relay product demands, priorities, and delivery schedules.
• Support production planning by supplying demand forecasts for assigned regions when required.
• Facilitate effective communication among Sales, Warehousing, Logistics, Finance, and Customer Service to ensure seamless order fulfillment.
• Prepare and supply required documentation such as product certifications, technical data sheets, material safety data sheets (MSDS), compliance certificates, and other customer-required paperwork.
• Maintain shipment records, customer files, and other operational documents in compliance with company document retention policies.
• Adhere to company policies, quality standards, and applicable regulatory requirements.
• Contribute to continuous improvement initiatives within the department.

Required Qualifications & Skills

• Experience in customer service, sales support, logistics, distribution, or similar commercial roles.
• Strong knowledge of customer order management and distribution workflows.
• Proficient in ERP systems and Microsoft Office applications.
• Excellent organizational skills and effective time management.
• Minimum of three years' experience in customer service roles.
• Previous experience working within multinational organizations.